Client Services Rep-Full-time Days/Evenings

Northwestern Memorial Healthcare; Winfield (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Loan forgiveness

Job summary

Northwestern Memorial Healthcare is seeking a full-time Client Services Representative at Central DuPage Hospital in Winfield. This role focuses on providing extensive customer service support to both patient care units and off-site lab customers.

Key responsibilities include courier dispatch, results entry, billing, and customer reception. The ideal candidate will possess strong communication skills and problem-solving abilities. Competitive benefits are offered, fostering a healthy work environment.

Qualifications

• High school diploma or equivalent.
• Ability to communicate effectively in English, both verbally and in writing.
• Demonstrated ability in handling complex issues.

Responsibilities

• Provide customer service functions supporting patient care units.
• Handle courier dispatch, order entry, billing applications, and customer service.
• Monitor outstanding labs and enter results into the electronic system.

Skills

Effective communication in English

Problem solving skills

Ability to handle multiple tasks

Education

High school diploma or equivalent

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

This is a full‑time, 40 hours per week, position located at Central DuPage Hospital in Winfield.

Must be able to work Monday 7am - 11am; Tuesday - Off; Wednesday, Thursday, Friday 11:30am - 8pm; Saturday 7:30 - 4pm; Sunday 8am - 12pm.

Client Services Representative

The Client Services Representative provides various customer service functions that support the patient care units and off‑site lab customers. Responsibilities include, but are not limited to courier dispatch, reference lab order entry, results entry, billing applications, referred test services, specimen receipt, specimen quality assurance, specimen processing and distribution, and phone customer service and reception. The Client Services Representative is responsible for the full investigation of an issue that a client may bring to their attention. They are responsible for reconciling interface issues between HealthLab and outside reference labs. A large function of their daily duties is the monitoring of any outstanding labs as well as obtaining those results and entering them into the electronic lab system.

Required

• High school diploma or equivalent
• Ability to communicate effectively in English, both verbally and in writing
• Demonstrated ability in the handling of complex issues and strong problem solving skills
• Demonstrated composure in stressful situations
• Ability to operate basic office equipment and utilize proficient computer skills
• Ability to handle multiple tasks and work in a fast paced environment

Preferred

Bilingual

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit the Benefits section to learn more.

Sign‑on Bonus Eligibility (if sign‑on bonus offered for position)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.