Client Services/Operations Team Lead - RIA

Masis Professional Group; Connecticut; On-site; USD 110,000 - 170,000; Full time

Job summary

Masis Professional Group in CT seeks a Client Service Operations Lead to act as a senior operational resource. The role reports to the Chief Compliance Officer and collaborates with the compliance team to support high net worth client relationships and complex operational matters.

The person will mentor Relationship Managers and other client service staff, own critical processes, and help establish robust policies and procedures in a wealth management environment.

Qualifications

• 5+ years in client service or operations within wealth management.
• Experience with custodial operations and complex account movements.
• Ability to mentor Relationship Managers and Advisors.

Responsibilities

• Operational oversight and workflow management.
• Team training and mentoring of staff.
• Policy and process development to improve operations.
• Manage custodian and vendor relationships.
• Resolve complex account and asset movement issues.
• Quality control and operational risk management.

Skills

Operational oversight

Team training

Policy development

Vendor relationships

Quality control

Risk management

Job description

An established RIA in CT is seeking a Client Service Operations Lead to serve as a senior operational resource. This position will report to the Chief Compliance Officer and work closely with the compliance team providing advanced account and industry knowledge to build and maintain high net worth client relationships, oversee complex and high-priority operational activities, serve as a subject-matter expert on custodial and account operations, and help establish and improve Client Service/Operational processes, policies and procedures.

The Client Service Operations Lead will take ownership of complex operational matters while also serving as a resource, trainer and mentor to Relationship Managers, Associate Financial Advisors and other Client Service professionals.

This is an opportunity for an experienced (5yr) Client Service or Operations professional who is ready to take on greater responsibility and leadership within a wealth management environment.

Overall Responsibilities:

• Operational oversight and workflow management
• Team training and mentoring
• Process and policy development
• Custodian and vendor relationships
• Complex account and asset movement issues
• Quality control and operational risk management