Client Services Manager - Workforce Absence

Sedgwick; Iowa (LA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sedgwick is hiring a Client Services Manager – Workforce Absence to oversee multiple client service programs and large national accounts. You will maintain client relationships, coordinate pricing, invoicing, and reporting while guiding project activities and ensuring high customer satisfaction.

The role requires eight years of related experience, including supervisory exposure, and a strong understanding of workers compensation, liability, and disability claims. A Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree preferred; CPCU, AIC and/or ARM or related designation encouraged.
• Eight years of related experience; three years as Account Representative or five years adjuster experience with supervisory exposure.

Responsibilities

• Manage accounts of multiple client service programs or a large national program.
• Maintain client, client broker and vendor relationships; ensure client satisfaction and retention.
• Coordinate pricing, location coding parameters, and prepare stewardship and reports.
• Coordinate client invoicing, audits, and accounts receivable follow-up.
• Educate clients on loss data and cost drivers.
• Act as primary client contact to improve customer satisfaction; identify issues and cross-sell opportunities.
• Coordinate client contracts.

Skills

Workers compensation

Liability & disability claims

Client location coding params

Banking methodology

Claims operating systems

Oral and written communication

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Team collaboration

Conflict resolution

Education

Bachelor's degree

CPCU / AIC / ARM or related designation

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Client Services Manager - Workforce Absence

PRIMARY PURPOSE : To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Performs client renewal and Client Service Instruction preparation for assigned clients.
• Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
• Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
• Educates the client on loss data - drivers of cost impacting assigned programs.
• Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
• Coordinates client contracts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travel as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.

Experience

• Eight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity.

Skills & Knowledge

• Strong understanding in one of the following areas: workers compensation, liability and disability claims management
• Strong understanding of client location coding parameters, banking methodology, and claims operating systems
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

ENVIRONMENT

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding, travel as required
• Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.