Client Services Manager-Waste Market Sector

Brown and Caldwell, Inc.; Walnut Creek (CA); On-site; USD 95,000 - 155,000; Full time

Benefits offered by this job

medical

dental

vision

short & long-term disability

life insurance

employee assistance program

paid time off & parental leave

paid holidays

401(k) with employer match

performance-based bonus eligibility

employee referral bonuses

tuition reimbursement

pet insurance

long-term care insurance

Job summary

Brown and Caldwell in Walnut Creek, CA is seeking a Client Services Manager to support the waste market sector. The role focuses on leading client relationships, pursuing growth opportunities, and delivering large capital projects with a 60-75% utilization target.

You will collaborate with CST, delivery leaders, SMEs, and a national technical staff to build profitable assignments, expand client base, and manage strategic client portfolios across the US.

Qualifications

• 5+ years in environmental engineering/consulting with marketing and/or business development.
• Bachelor's degree in engineering, science, business, sales or equivalent.
• Experience selling or delivering large capital projects in the waste market.
• Ability to lead client service activities and growth strategies.
• Strong communication and presentation skills.

Responsibilities

• Support administration and performance of the client portfolio to achieve business outcomes.
• Serve as active CST member and may serve as CSM for Type II client in select cases.
• Develop client growth strategies and 1-, 3-, and 5-year milestones.
• Build track record of securing and delivering profitable assignments.
• Maintain utilization targets and manage client engagement (about 20% of time).
• Maintain accurate client data in BC information systems (e.g., WS+).
• Assist in expanding client relationships and gather market intelligence for strategy.

Skills

Client portfolio

Client relationships

Leadership potential

Proposal support

Market research

Cross-functional collab

Education

Bachelor's degree in engineering, science, business, sales, or equivalent

Tools

WS+

CRM systems

Data analytics tools

Job description

Brown and Caldwell is looking for a Client Services Manager to join the waste market sector team within our Private Sector Business Unit to support our clients in the Northeast and throughout the US. The successful candidate will have experience selling and/or delivering large capital projects. Projects will entail a broad spectrum of work, ranging from studies, environmental investigations and design for solid waste management and recycling facilities and waste disposal facilities. This is an exciting full-time opportunity to work in a growth-oriented professional consulting firm with multiple offices throughout the US. Candidate will work with strong, nationally recognized, technical staff on a variety of projects.

The Client Services Manager role represents the entry-level client leadership position at BC. Individuals progress into a Client Services Manager after demonstrating both interest and foundational capability in the Client Service Manager (CSM) function, supported by successful completion of the required CSM readiness assessment.

The purpose of the Client Services Manager role is to build and apply core client leadership practices, advancing the firm's consistency and effectiveness in managing BC's business for clients. A Client Services Manager should also be actively working on projects with the client and maintain a utilization target of 60-75% with remaining availability largely devoted to business and client development.

While serving as a Client Services Manager, the individual demonstrates the ability to maintain, leverage, and expand client relationships. Growth contribution is achieved through strong project delivery, successful pursuit participation, and active engagement with the Client Service Team (CST).

Client Services Manager effectiveness is grounded in credibility, both technical and relational, reinforced by visible and measurable contributions to client outcomes and opportunity development.

A Client Services Manager is expected to serve as an active and engaged member of a CST for a Type I or Type II client and, in some instances, may serve as the CSM for a Type II client. The CSM should expect to spend 20 percent of their time with the client (some of this time may occur as part of billable work).

Responsibilities

• Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
• Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
• Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
• Build a track record of securing and delivering profitable assignments within Area/Market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Apply growth and business case thinking to support delivery decisions and reinforce BC's value through tangible client-recognized outcomes.
• Maintain accurate and current client data within BC information systems (e.g., WS+).
• Support effective engagement of SMEs and Delivery leaders to broaden service impact.
• Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
• Maintain regular client engagement (approximately 20% of time, billable or non-billable).
• Identify and communicate emerging risks affecting client performance or BC exposure.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

Skills and Competencies

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
• Proficiency in developing and maintaining client relationships across functional levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and support expansion into adjacent services.
• Demonstrated ability to collaborate effectively within multidisciplinary teams.
• Developing experience in proposal support and pursuit participation.
• Working familiarity with governance principles, risk management, and decision-support practices.
• Proficiency in facilitation, communication, and presentation skills.
• Working proficiency in digital tools, data systems, and emerging AI applications.
• Demonstrated leadership potential with the ability to motivate and support team performance.

Experience

• Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Education

• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required.

Preferred Skills & Experience

• Experience working with large capital projects (either selling or delivering)
• Experience in the waste market sector
• Site investigation or remediation experience

Salary Range

The anticipated starting pay range for this position is based on the employee's primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

• Location A: $95,000 - $129,000
• Location B: $104,000 - $142,000
• Location C: $114,000 - $155,000

Benefits and Other Compensation

• medical
• dental
• vision
• short and long-term disability
• life insurance
• an employee assistance program
• paid time off and parental leave
• paid holidays
• 401(k) retirement savings plan with employer match
• performance-based bonus eligibility
• employee referral bonuses
• tuition reimbursement
• pet insurance
• long-term care insurance

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.