Client Services Manager - Self-Determination Program

ALTA CALIFORNIA REGIONAL CENTER INC; Sacramento (CA); On-site; USD 88,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life insurance

Long-term disability insurance

Flexible pre-tax benefits

Job summary

Alta California Regional Center (ACRC) seeks a Client Services Manager to lead the Self-Determination Unit, guiding case management staff and vendors in SDP implementation across the catchment area.

The role requires a Master's or Bachelor’s degree with relevant experience, strong communication skills, and the ability to manage multiple priorities in a nonprofit setting. Office-based with occasional off-site coordination and on-call responsibilities.

Qualifications

• Master’s degree with 3 years of experience in a human service (or related) agency, preferably in developmental disabilities; or Bachelor’s degree with 5 years of experience.

Responsibilities

• Provide management and oversight of the Self-Determination Unit.
• Educate staff, clients, families, and community members about the Self-Determination Program and Person Centered Planning.
• Support case management units in acquiring and maintaining services and budgets; consult with vendors and assist with SDP forms and reports.
• Provide guidance on completing required forms and handling special projects, vacation relief, and on-call duties.

Skills

Interpersonal communication

Time management

Organization skills

Written communication

Education

Master’s degree (human services)

Bachelor’s degree (human services)

Job description

Description

Alta California Regional Center (ACRC) is a non-profit agency under contract to the State of California and for 50 years has provided the coordination of services to individuals with developmental disabilities. ACRC employs approximately 900+ persons working out of eight offices in a ten-county area. ACRC is one of 21 Regional Centers in California.

COMPENSATION

The below is dependent upon experience and education.

• $88,004.80 - $101,899.20 per year

The actual amount offered within this range will depend on a variety of factors including skills and abilities, education, experience, and other relevant job-related factors. It is not typical for an individual to be hired at or near the top of the range for the role.

THE POSITION AND JOB SUMMARY

ACRC is seeking a Client Services Manager to provide management and oversight of the Self-Determination Unit, which serves to provide consultative and technical support to ACRC case management units, community outreach, and training related to services and supports provided via the Self Determination Program. Incumbents will remain in their designated office location and provide support to case management units for Lanterman eligible SDP clients throughout ACRC’s catchment area. Typical duties include educating ACRC Staff, clients, their families, and community members about the Self-Determination Program and Person Centered Planning, supporting case management units as they help clients and their families in acquiring and maintaining assessed supports and services including transportation, vocational training, day programming, education, mental health services, medical care, and independent living training; consulting with and assisting vendors with certifications, applications, and referrals; consultation regarding the development of SDP budgets and spending plans for Individual Program Plans for clients; providing consultation for monitoring these plans and revising them as necessary; Providing guidance to case management units on how to complete all required forms, documentation, and reports in accordance with regulations and ACRC policies and procedures; assisting co-workers with special projects, unique problems, vacation, and sick relief; and providing emergency on-call services when required.

PHYSICAL REQUIREMENTS

Extensive sitting at workstation, in meetings, and in vehicle (50%+ of time); Frequent standing and walking; Adequate manual dexterity and coordination to operate standard office equipment, such as computer, keyboard and mouse, copier, scanner, etc.; Hearing and vision corrected to normal range for operation of standard office equipment, transcription of documents and administration of electronic records; Occasional bending, stooping, squatting, kneeling, reaching, and stretching; Occasional lifting of up to 30 lbs. while moving paperwork, supplies, and other office materials; Ability to independently visit off site locations (i.e. client, group, residential and day programs, etc.); Occasional travel outside of catchment area of distances of 100+miles.

SUMMARY OF OUTSTANDING BENEFITS

ACRC offers an excellent working environment and a benefits package to include:

• 90% employer-paid health insurance plus low‑cost dependent coverage including domestic partners
• 100% employer-paid dental and vision insurance for employees plus dependents
• 100% employer-paid employee life insurance coverage
• 100% employer-paid long term disability coverage
• flexible benefits pre‑tax spending program
• CalPERS employee pension plan; and 457 and 403‑B voluntary tax shelter annuities.

OTHER BENEFITS INCLUDE:

• 17-22 annual vacation days
• 12 annual sick days
• 15 paid holidays
• Longevity leave
• Employee Assistance Program, and many other generous benefits.

Many of our employees participate in the Public Service Loan Forgiveness (PSLF) Program

This is intended to represent a general summary of benefit plans and coverages only.

Requirements

JOB REQUIREMENTS AND QUALIFICATIONS

Applicants must possess a Master’s degree and have three years of experience in a human service (or related) agency, preferably in the field of developmental disabilities or a Bachelor’s degree and have five years of experience in a human service (or related) agency, preferably in the field of developmental disabilities; ability to interpret and apply relevant laws, regulations, requirements and policy standards; demonstrate excellent written, verbal, and interpersonal communications skills; and have strong time‑management and organization skills. Other requirements and qualifications may apply.

EQUAL OPPORTUNITY EMPLOYER