Client Services Manager: People-First Office Leader

Carr Talent; Greencastle (Franklin County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Flexible paid time off

Continuing education opportunities

Potential bonuses tied to growth

Small, supportive team

Stable, family-oriented work env

Job summary

Carr Talent in Greencastle, PA is seeking a Client Services Manager to keep the tax office running smoothly and provide exceptional client service to Amish, Mennonite, and other communities. The role blends office management, workflow coordination, and administrative leadership, ensuring clients feel welcomed and informed throughout the tax process.

Responsibilities include coordinating communications, managing schedules, and supporting daily operations with discretion and professionalism.

Qualifications

• Experience in office management or client service environments.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Welcome clients to the office and provide outstanding service.
• Answer calls and coordinate client communications with receptionist support.
• Confirm receipt of mailed tax documents and follow up on missing information.
• Coordinate workflow and help keep projects moving efficiently.
• Manage office schedules, calendars, and daily operations.
• Order office supplies and maintain inventory.
• Perform bookkeeping and administrative support functions.
• Maintain organized electronic and paper filing systems.
• Support owner and staff with day-to-day operational tasks.
• Exercise sound judgment and know when to elevate issues.

Skills

Customer service

Office management

Communication

Multitasking

Relationship building

Discretion

Tools

MS Office

Job description

Carr Talent in Greencastle, PA is seeking a Client Services Manager to keep the tax office running smoothly and provide exceptional client service to Amish, Mennonite, and other communities. The role blends office management, workflow coordination, and administrative leadership, ensuring clients feel welcomed and informed throughout the tax process.

Responsibilities include coordinating communications, managing schedules, and supporting daily operations with discretion and professionalism.