Client Services Manager- Home Health

Bayada; Winston-Salem (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to delivering exceptional home health care. As a Client Services Manager, you will play a crucial role in providing compassionate care while managing client services and coordinating with field employees. This position offers a unique opportunity to make a significant impact in the Winston-Salem community, all while enjoying a supportive work environment that values work-life balance and career growth. With comprehensive benefits and a commitment to diversity, this role is perfect for those looking to advance their careers in a meaningful way.

Benefits

Weekly Pay

Comprehensive Benefits

Career Growth Opportunities

Work-Life Balance

Nonprofit Organization Benefits

Qualifications

• Prior knowledge of Medicare and OASIS is a plus.
• Strong computer skills required for managing electronic records.

Responsibilities

• Provide superior customer service and manage client services.
• Build relationships with clients and community organizations.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Fiscal Management

Supervisory Experience

Problem Solving

Education

Bachelor's Degree

Tools

HomeCare Homebase

Electronic Medical Record Systems

Job description

BAYADA Home Health Care is seeking a
Client Services Manager in our
Winston-Salem, NC Home Health Visits Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Manager:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare, HomeCare Homebase, and OASIS a plus
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you'll love BAYADA:

• Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.

• Impactful Work - Make a meaningful impact in the Winston-Salem Community

• Weekly Pay- Consistent weekly paychecks to keep your finances on track.

• Comprehensive Benefits - Medical, dental, vision, and more-- we've got you covered

• Work- Life Balance - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.

• Career Growth- Advancement opportunities to help you grow in your career.

• Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Pubic Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in [here](https://www.bayada.com/50).
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.