Client Services Manager-Allentonw/Bethlehem

Sovereign Commercial Services, Inc.; Allentown (Lehigh County); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Flexible schedule

Bi-weekly pay

Paid travel & mileage

Job summary

Sovereign Commercial Services, Inc. is hiring a Client Services Manager for Allentown/Bethlehem to supervise 20+ offsite cleaning associates across PA client sites. You will oversee schedules, quality checks, and client communications, ensuring top service levels while coordinating safety training and required clearances.

Evening hours may be required. The ideal candidate has 2-3 years of management experience in facility cleaning or a related field, strong organizational skills, and excellent

Qualifications

• 2-3 years of current management experience in cleaning or related field.
• Direct supervision of 20+ employees in your most recent role.
• Ability to work evenings and after-hours as required by client facilities.
• Excellent written and verbal communication with clients and staff.
• Pass a pre-employment background check and drug screen; valid driver's license.

Responsibilities

• Supervise 20+ cleaning associates across multiple PA client sites.
• Schedule staff coverage including last-minute fills and changes.
• Conduct site walkthroughs, customer check-ins, and quality inspections.
• Coordinate inventory, safety training, and security clearances.
• Serve as the primary client contact for questions or concerns.
• Train, mentor, and assist cleaning staff as needed.
• Monitor service quality to meet client expectations.

Skills

Management experience

Staff supervision

Customer liaison

Communication skills

Remote/Evening coordination

Driver's license

Tools

Email

Scheduling software

Reporting

Job description

# Client Services Manager-Allentonw/BethlehemSovereign Commercial Services, Inc.$50,000 - $60,000/yearFull-timeIn personHires needed: 1Hiring timeline: Immediate (1-3 days)Available LocationsTap a location to see the pay, schedule, and details for that site.Browse by ShiftTap a shift to see which locations offer it and their details.## About This RoleSovereign, a leader in facility cleaning and contract commercial cleaning, is seeking an experienced Client Services Manager for the Allentown/Bethlehem area.The ideal candidate will have 2-3 years of current management experience, directly supervising 20+ employees, with related experience in EVS, hospitality, facility cleaning, housekeeping, janitorial services, or a related field.You'll own a regional territory spanning approximately 40-50 miles between client accounts, oversee service quality across multiple sites, conduct meaningful site walkthroughs and inspections, and make sure your teams have everything they need to perform at a high level every day.When a client calls, you're already on it. That's just how you operate.This position requires a high degree of flexibility with work hours, including evening coverage, as many client facilities are serviced after normal business hours.This role is for a natural leader - someone who can juggle multiple priorities, make quick decisions, take pride in a job well done, and keep operations running smoothly.What You'll Do Day-to-DaySupervise 20+ offsite cleaning associates across multiple Pennsylvania client sites.Conduct site walkthroughs, customer check-ins, and quality inspections.Schedule staff coverage, including last-minute fills and short-notice changes.Apply progressive discipline and counsel employees according to company policy.Coordinate inventory, safety training, and security clearances.Serve as the first point of contact when clients have questions or concerns.Train, mentor, and work alongside cleaning staff when needed.Monitor service quality and ensure client expectations are consistently met.What We're Looking For2-3 years of CURRENT management experience in housekeeping, facility cleaning, floor care, janitorial services, EVS, hospitality, or a related field.Must have recent, active management experience in the industry.Direct supervision of 20+ employees in your most recent management position.Strong organizational skills and the ability to manage multiple priorities.Ability to make sound decisions and respond quickly under pressure.Excellent written and verbal communication skills.Comfortable working directly with clients and handling customer concerns.Computer literate, including email, scheduling systems, and basic reporting.Ability to pass a pre-employment background check and drug screen.Ability to obtain required client-site security clearances.Valid driver's license and reliable driving history.Apply today with Sovereign.-**ADA Accommodations:** Sovereign Commercial Services, Inc. is committed to providing reasonable accommodations under the Americans with Disabilities Act (ADA). If you need an accommodation to perform the essential functions of this position, or to participate in any part of the application or interview process, please let us know.**Equal Opportunity:** Sovereign Commercial Services, Inc. is an Equal Opportunity Employer and a Drug-Free Workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by federal, Pennsylvania state, or local law.### Requirements* Must be 18 years of age or older* Authorized to work in the United States* Able to stand, stoop, bend, walk, lift and push/pull up to 30 lbs* Reliable transportation to and from work### What We OfferCompetitive payHealth insuranceDental insuranceVision insurance401(k) retirement planPaid time offFlexible scheduleTraining providedBi-weekly payPaid travel & mileage