Client Services Manager - Adults and Adolescent

Alta California Regional Center, Inc.; Grass Valley (CA); On-site; USD 88,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Dependent coverage

Dental insurance

Vision insurance

Life insurance

Long-term disability

Pre-tax benefits

CalPERS retirement plan

Paid vacation days

Paid holidays

Sick days

Employee assistance program

Job summary

Alta California Regional Center (ACRC) in Grass Valley seeks a Client Services Manager to lead a unit of Service Coordinators serving adults and their families. You will guide staff, ensure compliance with applicable laws, and participate in leadership-driven policy development.

The role demands strong communication, coaching, and organizational skills, with on-call support and involvement in leadership teams. A Master’s or Bachelor’s with extensive experience is required.

Qualifications

• Master’s degree or Bachelor’s with 5 years in a human service setting, preferably developmental disabilities.
• Ability to interpret and apply relevant laws, regulations, requirements and policy standards.
• Strong written, verbal, and interpersonal communication skills.
• Excellent time-management and organization skills.

Responsibilities

• Oversee a unit of Service Coordinators serving adult clients and their circles of support.
• Select, train, monitor, coach, and evaluate staff; ensure compliance with laws, regulations, and policies.
• Review cases and documentation; participate in committees to educate on services.
• Provide emergency on-call support for assigned staff; contribute to Leadership Team initiatives.

Education

Master’s degree

Bachelor’s degree

Job description

Description

THE ORGANIZATION

Alta California Regional Center (ACRC) is a non‑profit agency under contract to the State of California and for 50 years has provided the coordination of services to individuals with developmental disabilities. ACRC employs approximately 900+ persons working out of eight offices in a ten-county area. ACRC is one of 21 Regional Centers in California.

COMPENSATION

The below is dependent upon experience and education.

• $88,004.80 - $101,899.20 per year

The actual amount offered within this range will depend on a variety of factors including skills and abilities, education, experience, and other relevant job‑related factors.

It is not typical for an individual to be hired at or near the top of the range for the role.

THE POSITION AND JOB SUMMARY

ACRC is seeking a Client Services Manager located in the Grass Valley office to provide management and oversight of a unit of Service Coordinators serving adult clients/their circles of support. The purpose of the Client Services Manager position is to ensure that assigned unit staff are guiding clients and their families in acquiring and maintaining assessed support and services. Responsibilities include: selecting, training, monitoring, coaching, managing, and evaluating assigned staff; ensuring compliance with all laws, regulations, and Regional Center policies; conducting periodic and continual review of cases and documentation with Service Coordinators; participation on committees and groups to provide education and training on services for clients; providing emergency on-call support for assigned staff; participation as a member of the Leadership Team to develop policies and procedures; and serving on Leadership Team work groups.

PHYSICAL REQUIREMENTS

Extensive sitting at workstation, in meetings, and in vehicle (50%+ of time); Frequent standing and walking; Adequate manual dexterity and coordination to operate standard office equipment, such as computer, keyboard and mouse, copier, scanner, etc.; Hearing and vision corrected to normal range for operation of standard office equipment, transcription of documents and administration of electronic records; Occasional bending, stooping, squatting, kneeling, reaching, and stretching; Occasional lifting of up to 30 lbs. while moving paperwork, supplies, and other office materials; Ability to independently visit off site locations (i.e. client, group, residential and day programs, etc.); Occasional travel outside of catchment area of distances of 100+miles.

SUMMARY OF OUTSTANDING BENEFITS

ACRC offers an excellent working environment and a benefits package to include:

• 90% employer-paid health insurance plus low-cost dependent coverage including domestic partners
• 100% employer-paid dental and vision insurance for employees plus dependents
• 100% employer-paid employee life insurance coverage
• 100% employer-paid long term disability coverage
• flexible benefits pre-tax spending program
• CalPERS employee pension plan; and 457 and 403-B voluntary tax shelter annuities.

OTHER BENEFITS INCLUDE:

• 17-22 annual vacation days
• 12 annual sick days
• 15 paid holidays
• Longevity leave
• Employee Assistance Program, and many other generous benefits.

Many of our employees participate in the Public Service Loan Forgiveness (PSLF) Program

This is intended to represent a general summary of benefit plans and coverages only.

Requirements

JOB REQUIREMENTS AND QUALIFICATIONS

Applicants must possess a Master’s degree and have three years of exp erience in a human service (or related) agency, preferably in the field of developmental disabilities OR a Bachelor’s degree and have five years of experience in a human service (or related) agency, preferably in the field of developmental disabilities; ability to interpret and apply relevant laws, regulations, requirements and policy standards; demonstrate excellent written, verbal, and interpersonal communications skills; and have strong time-management and organization skills. Other requirements and qualifications may apply.

EQUAL OPPORTUNITY EMPLOYER