Client Services Manager

Zero Hash LLC; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare Insurance

Vision & Dental Insurance (U.S. only)

Chance to earn equity

Maternity & Paternity leave (after 6 H

WeWork All Access Membership

WFH Yearly Stipend

L&D Yearly Stipend (after 6 months)

Job summary

zerohash is seeking a Client Services Manager to manage a portfolio of institutional partner accounts, ensuring smooth onboarding, renewals, and ongoing success across Operations, Finance, Compliance and Solutions Engineering.

You will own day-to-day platform relationships, prepare weekly pipeline summaries, and coordinate cross-functional status through onboarding and post-live periods. Strong communication and CRM skills are essential.

Qualifications

• 3–5 years in client services, account management, customer operations or program management, ideally with B2B or institutional clients.
• Strong process discipline: you build checklists, trackers and cadences, and you follow through on them.
• Clear, professional writing for partner-facing and cross-functional communication.
• Comfort working in a CRM (Salesforce preferred) and producing accurate recurring reports.
• Good judgment on when to handle an issue and when to elevate it to an RM, Finance, Legal or Compliance.
• Ability to manage many small deadlines across several teams at once.

Responsibilities

• Own the day-to-day platform relationship for pooled partner accounts, including renewals and ongoing check-ins.
• Assist in account reviews and QBR preparation and follow-up for the RM team.
• Prepare weekly pipeline summaries and recurring reports, and keep CRM records complete and current.
• Coordinate partner onboarding and launch checklists and cross-functional status through the pre-implementation phase, with the RM leading the partner-facing launch.
• Handle renewal paperwork, offboarding coordination and invoice management with cross-functional partners.
• Support annual and 30-day audits, and route KYC refresh requests internally.
• Triage fee, billing and invoice inquiries to Finance and Operations, escalating sensitive or commercial cases to the RM.
• Run day-to-day execution of partner notices: distribution, templates and tracking.
• Draft incident communications, track tickets and keep an incident log, with the RM owning the message and the relationship.
• Collate feature requests and partner feedback across clients and route them to Solutions Engineering.
• Support the RM meeting cadence, onboarding of new RMs and upkeep of the team wiki.
• Document processes and playbooks so recurring work runs consistently.

Skills

Client relationship management

Process discipline

Professional writing

Cross-functional collaboration

Time management

Tools

Salesforce

Job description

About the Job

As a Client Services Manager, you will be the day‑to‑day point of contact for our institutional partners and the person who makes sure their experience with zerohash is smooth, responsive and well organized. You will manage a portfolio of partner accounts, coordinate across Operations, Finance, Compliance and Solutions Engineering, and help partners get the most out of our platform from onboarding through renewal.

Responsibilities

• Own the day‑to‑day platform relationship for pooled partner accounts, including renewals and ongoing check‑ins
• Assist in account reviews and QBR preparation and follow‑up for the RM team
• Prepare weekly pipeline summaries and recurring reports, and keep CRM records complete and current
• Coordinate partner onboarding and launch checklists and cross‑functional status through the pre‑implementation phase, with the RM leading the partner‑facing launch
• Handle renewal paperwork, offboarding coordination and invoice management with cross‑functional partners
• Support annual and 30‑day audits, and route KYC refresh requests internally
• Triage fee, billing and invoice inquiries to Finance and Operations, escalating sensitive or commercial cases to the RM
• Run day‑to‑day execution of partner notices: distribution, templates and tracking
• Draft incident communications, track tickets and keep an incident log, with the RM owning the message and the relationship
• Collate feature requests and partner feedback across clients and route them to Solutions Engineering
• Support the RM meeting cadence, onboarding of new RMs and upkeep of the team wiki
• Document processes and playbooks so recurring work runs consistently

Requirements

• 3-5 years in client services, account management, customer operations or program management, ideally with B2B or institutional clients
• Strong process discipline: you build checklists, trackers and cadences, and you follow through on them
• Clear, professional writing for partner‑facing and cross‑functional communication
• Comfort working in a CRM (Salesforce preferred) and producing accurate recurring reports
• Good judgment on when to handle an issue and when to elevate it to an RM, Finance, Legal or Compliance
• Ability to manage many small deadlines across several teams at once

Preferred

• Experience in fintech, payments, brokerage or digital asset businesses
• Familiarity with KYC, AML or other regulated‑industry processes at a coordination level
• Experience supporting QBRs, renewals or onboarding and launch programs
• Experience with Jira, Confluence or similar tools for tracking work and documentation

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

About zerohash

zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own.

The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin‑based funding, payouts, and settlement; and issue and manage tokenized assets with built‑in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global.

zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zerohash infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.

The company is deeply regulated and compliance‑first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight.

To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more.

zerohash has been featured in top‑tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure.

At zerohash, we’re building the infrastructure that makes digital money work securely, compliantly, and at global scale.

The zerohash Culture

All zerohash employees are guided by the following characteristics and core principles:

• Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do.
• Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day.
• Collaborative - A good attitude and respect for others. We’re teammates, not co‑workers. Everything we do is a shared success and equally a shared failure - we talk in terms of "we" not "me".
• Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.
• Empathy - An ability to listen, respect, and understand your co‑workers, customers, and everyone you interact with no matter how different they are to you.
• Adaptability - An ability to respond quickly. We are in a fast‑paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.
• Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.
• Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.

For candidates based in Colorado, please contact [e-mail] to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.