Client Services Manager

ManpowerGroup Talent Solutions; San Diego (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

401K

Annual incentive 15% of salary

Job summary

ManpowerGroup Talent Solutions seeks a Client Services Manager to oversee day-to-day recruiting for RPO clients and lead a team of recruiters, virtual or onsite. The CMS collaborates with leaders to implement innovative processes and maintain client satisfaction.

The role is primarily remote but requires living in the Greater San Diego area with occasional on-site presence. Ideal candidates have strong technical background in RPO, 7+ years in management, and proven experience managing budgets,

Qualifications

• HS Diploma required or equivalent experience.
• Bachelor's Degree in related field or equivalent experience desired.
• 7+ years minimum management experience leading a Talent Acquisition team.
• Previous account management, client-facing experience.

Responsibilities

• Oversee a team of recruiters, virtual or onsite.
• Develop strategy to improve recruiting activity and client satisfaction.
• Allocate workload and resources appropriately.
• Conduct regular one-on-ones with direct reports and strategize on client needs.
• Forecasting, budgeting and managing revenue and profitability targets.
• Identify opportunities to grow client services offerings.
• Develop recruiting metrics and reporting for clients.
• Partner with client leadership and hiring managers on staffing needs.
• Collaborate with Sales and Solutions Team for client pursuits.

Skills

Leadership

Team management

Strategic recruiting

Client relations

Budgeting

ATS/CRM tools

MS Office

KPIs

Vendor mgmt

Communication

Education

HS Diploma

Bachelor's degree

Tools

ATS

CRM

Sourcing software

Job description

The Client Services Manager (CMS) oversees day-to-day recruiting processes for Talent Solutions RPO clients and directly manages a team of recruiting professionals, either virtual or onsite. The PDM works with a ManpowerGroup Talent Solutions RPO Director and Client to create and implement innovative processes. Typically, the CSM will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. This position is primarily remote but does require you to live in the Greater San Diego AREA! You may be required to have occasional on-site presence at our client location in San Diego, CA.

IF you have some technical background in an RPO program, that would be ideal!

Directly oversee a team of ManpowerGroup Talent Solutions RPO Recruiters, which may include coordination teams and any other support roles needed;

• Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction;
• Allocate workload and resources appropriately;
• Conduct regular one-on-ones with direct reports to assess progress as well as strategize on Client needs;
• Conduct quarterly and annual employment reviews based on scorecard performance measurements and ManpowerGroup Talent Solutions RPO value expectations;
• Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets;
• Identify areas to grow Client’s scope of services to include additional ManpowerGroup Talent Solutions RPO and Total Talent Management offerings;
• Maintain accountability for technology integrity;
• Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level;
• Analyze, develop, recommend and implement recruitment strategies.
• Work with the Client and ManpowerGroup Talent Solutions RPO team to develop recruiting metrics and benchmarks;
• Develop and provide weekly and monthly reporting to Clients;
• Understand business/organizational issues and challenges as they relate to staffing;
• Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites;
• Create relationships with community-based organizations and other centers of influence.

Education

HS Diploma required; Bachelor's Degree in related field or equivalent experience desired.

Required Years of Experience

• 7+ years minimum management experience, leading a Talent Acquisition team within a RPO, corporation or recruitment agency
• Previous account management, client-facing experience

Required Technical/ Functional Skills

• Track record of success working with corporations to design, implement and manage enhanced recruitment strategies for high volume and niche recruiting
• High sense of urgency with the ability to multi-task and prioritize in a fast-paced environment
• Consultative approach, with the ability to manage and resolve complex client situations in an effective manner
• Able to showcase accomplishments in process excellence through the use of metrics
• Skilled in utilizing positive and effective people management strategies to exceed goals by leveraging team strengths
• Financial acumen and experience managing a budget
• Experienced in hiring and training high performing recruitment teams
• Experienced working with multiple recruiting-related technologies (ATS, CRM, Sourcing software, etc.)
• Proficient MS Office applications, including Word, Excel, and PowerPoint to develop client business reviews and to manage budgets

ManpowerGroup is committed to helping our employees achieve their career goals while enjoying a strong total rewards package and award-winning culture. We’re looking for high potential talent ready to start strong and deliver on the expectations below:

• Create profitable growth by influencing your team's performance targets and putting more people to work
• Build loyalty and deliver top-notch service leading to strong client and candidate satisfaction ratings

Organization: Talent Solutions RPO

Incentive (if applicable)

Annual Scorecard; Target Incentive of 15% of Salary

Benefits

ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance, and Disability for Staff and Consultants, as well as 401K.

At Talent Solutions, part of ManpowerGroup, we empower people to unlock their potential at every stage of their career. We connect candidates with opportunities at world‑class organizations while providing access to learning, development, and coaching that support long‑term, meaningful work.

Through our global reach and local expertise, we offer a collaborative and inclusive environment where people can grow, contribute, and build sustainable careers today and into the future.