Client Services Manager

Insight Global; Mount Laurel Township (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global is looking for Client Service Managers for a healthcare advocacy company in New Jersey, Mount Laurel. This is a permanent role that will report directly to the Client Service Director in the Account Management Division.

The successful candidate provides service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day

Qualifications

• 4+ years’ experience in roles which are customer facing, client service, sales, operation, benefit administration, project management, or account management
• 2-year experience, specifically focused in healthcare, health insurance, provider billing, client benefit or medical call center-based environment
• Proficient in Word, Excel and other Microsoft applications
• Strong written and oral English communication
• Self-aware and professional
• Life and Health License in AZ (company paid) – must obtain within 6 months of employment.
• Proficient in Salesforce
• ADIP Training and Certificate
• 2+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.
• Fully insured and self-funded Medicare, Supplement, or Medicare Advantage health insurance experience

Responsibilities

• Insight Global is looking for Client Service Managers for a healthcare advocacy company in New Jersey, Mount Laurel. This is a permanent role that will report directly to the Client Service Director in the Account Management Division. The successful candidate provides service standard for all clients and participation retirees, resulting in an exceptional service experience.
• Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team. The Client Service Manager wouldn't have direct reports but rather manage clients and those relationships. Types of clients are Labor Unions, public/private sector Insurance Carriers, Universities/Colleges, Municipalities, etc.

Skills

Customer facing

Client service

Sales

Operations

Benefit administration

Project management

Account management

Healthcare experience

MS Office

English communication

Professionalism

Salesforce

Life and Health License (AZ)

ADIP Training

Healthcare call center experience

Medicare experience

Tools

Life and Health License (AZ)

Salesforce

ADIP Training

Job description

• 4+ years’ experience in roles which are customer facing, client service, sales, operation, benefit administration, project management, or account management
• experience.
• 2-year experience, specifically focused in healthcare, health insurance, provider billing, client benefit or medical call center-based environment.
• Proficient in Word, Excel and other Microsoft applications
• Strong written and oral English communication
• Self-aware and professional

Nice to Have Skills & Experience

• Life and Health License in AZ (company paid) – must obtain within 6 months of employment.
• Proficient in Salesforce
• ADIP Training and Certificate
• 2+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.
• Fully insured and self-funded Medicare, Supplement, or Medicare Advantage health insurance experience

Job Description

Insight Global is looking for Client Service Managers for a healthcare advocacy company in New Jersey, Mount Laurel. This is a permanent role that will report directly to the Client Service Director in the Account Management Division. The successful candidate provides service standard for all clients and participation retirees, resulting in an

exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team. The Client Service Manager wouldn't have direct reports but rather manage clients and those relationships. Types of clients are Labor Unions, public/private sector Insurance Carriers, Universities/Colleges, Municipalities, etc.