Client Services Manager

Global Experience Specialists, Inc; Illinois; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401K with company match

Wellness benefits

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Job summary

Global Experience Specialists, Inc is seeking a detail-oriented professional to manage shows end-to-end, from planning through invoicing. You will collaborate with clients, coordinate service kits, and work with internal teams to ensure on-time completion of work orders.

Expect budget oversight, forecasting, and KPI tracking for assigned events. Travel up to 50% is required; the role offers opportunities for bonuses or incentives based on performance.

Qualifications

• 2 years’ experience in tradeshow, convention or hospitality preferred.
• Strong communication and collaboration skills.
• Ability to implement new or modified processes.
• Proficient in managing multiple systems.
• Ability to build and maintain customer relationships.
• Willingness to travel 25–50%.
• General accounting and finance knowledge.
• Must be detail oriented and able to multitask.

Responsibilities

• Manage shows from planning through invoice collection.
• Collaborate with clients to gather information and manage expectations.
• Oversee creation, approval and distribution of service kits.
• Coordinate with internal departments to complete work orders.
• Oversee setup and teardown of shows.
• Generate and follow up on show management invoices.

Skills

Communication

Process management

Multi-system management

Customer relationship

Attention to detail

Travel up to 50%

Finance knowledge

Job description

Job Category: Account Management and Client Services

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
• collaborating with clients to gather information, help influence decision making and manage to customer expectations
• overseeing the creation, approval and distribution of service kits
• working with internal departments to ensure work orders are completed
• overseeing the set-up and tear down of shows
• generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staff, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines.
• Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provide Key Performance Indicator’s
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• (2) years’ experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams
• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year.
• Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Compensation: $60,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions. Salary is only one part of the full value and perks of working with GES.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• 401K with company match
• Wellness benefits
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.