Client Services Manager

Clearbrook; Crystal Lake (IL); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Life insurance & long-term disability

Health insurance

Dental and other insurance options

403(b) retirement plan

Paid sick days

Paid holidays

Paid vacation

Training and referral bonuses

Job summary

Clearbrook in Crystal Lake, IL seeks a full-time Salary Client Services Manager to lead the Community Day Services program. You will coordinate programming for a caseload, manage daily site operations, and supervise direct support professionals while reporting to the Coordinator.

Responsibilities include developing individual plans with IDTs, ensuring safety standards, maintaining reports, and participating in staff coaching and performance reviews.

Qualifications

• 18+ years old with a valid driver's license and U.S. work authorization.
• Ability to perform a two-person lift.
• Pass Illinois background check, physical, drug test, and TB test.
• Willingness to complete Clearbrook's DSP training and earn QIDP certification within 120 days of hire.
• Bachelor's Degree in Human Services or related field; 1+ year related experience.
• Preferred: 2 years supervisory experience.

Responsibilities

• Develop individual program plans and curriculum; coordinate interdisciplinary teams and intake/discharge staffings.
• Conduct team meetings; ensure safety standards and maintain attendance, payroll, and incident reports.
• Hire, orient, train, supervise, and evaluate direct support professionals; perform staff performance reviews.

Skills

Driver's license

US work authorization

Two-person lift

Background check clearance

DSP training readiness

QIDP certification

Education

Bachelor's Degree in Human Services

Supervisory experience (2+ years)

Job description

Job Details Job Location: CHOICE Crystal Lake - Crystal Lake, IL 60041 Position Type: Full Time Salary Range: $52,330.00 - $54,330.00 SalaryClient Services Manager

Location: Crystal Lake, IL

Schedule: Full-Time, Monday-Friday (8:30 AM - 3:30 PM)

Salary: $52,330 - $54,330

Are you passionate about empowering individuals with intellectual and developmental disabilities to live their fullest lives?

Clearbrook, an agency dedicated to enriching lives and embracing potential for individuals with intellectual and developmental disabilities, is seeking a professional to join its Community Day Services. Our CDS programs provide a structured, engaging daytime environment where individuals can build life skills and connect with their community.

In this role, you will collaborate with an interdisciplinary team to provide holistic support, coordinate and execute programming for an assigned caseload, and manage daily operations at your assigned site. You will report directly to the Coordinator.

Key Responsibilities

• Program Management & Client Support: Participate in developing individual program plans, develop appropriate curriculum, address day-to-day client issues, and coordinate interdisciplinary teams (IDTs) and intake/discharge staffings.
• Site Administration: Conduct team meetings, ensure safety standards are utilized at all times, and maintain necessary records and reports (attendance, payroll, incident reports, etc.).
• Personnel Supervision: Hire, orient, train, supervise, and evaluate direct support professionals. Implement the PHI coaching approach and complete staff performance reviews.

Qualifications Required

• 18+ years old with a valid driver's license and U.S. work authorization.
• Ability to perform a two-person lift.
• Ability to pass standard pre-employment clearances, including an Illinois background check, physical, drug test, and TB test.
• Willingness to complete Clearbrook's DSP training and earn QIDP certification within 120 days of hire.

Education & Experience

• Minimum: Bachelor's Degree in Human Services or related field with at least 1 year of related experience.
• Preferred: 2 years of supervisory experience.

Full Time Benefits Package

• Group term life insurance and long-term disability insurance (fully paid for by Clearbrook!)
• Health insurance
• Optional dental, short-term disability, and critical illness and accident insurance
• 403(b) retirement savings plus company contributions
• Paid sick days
• Paid holidays
• Paid vacation
• Opportunities for training and referral bonuses
• And MORE!

We are proud to be an Equal Opportunity Employer (EOE)