CLIENT SERVICES MANAGER

Compass Group USA; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

SSC Services for Education, a member of Compass Group, is seeking a Client Success Manager to support growth and client retention. You will develop programs, manage governance and account data, and collaborate with operations and sales to deliver strong client outcomes.

The role requires 3+ years in program/project management and a Bachelor's degree or equivalent experience, with a focus on cross-functional coordination and process improvement in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience with 3+ years in program/project management; Facilities Management experience is a plus.
• Proven record developing, implementing and streamlining cross-functional programs and processes that elevate client outcomes with defined metrics of success.
• Strong collaboration skills to engage internal stakeholders in change management initiatives that drive client growth and retention goals.
• Expertise in crafting client documents, proposals, and presentations with attention to detail in a fast-paced environment.
• Self-motivated with strong prioritization, organizational and time management skills.

Responsibilities

• Program Management: Support development and own administration of all aspects of account management, growth, and retention programs, including processes, tools, account data and training.
• Process Improvement: Streamline workflows, introduce optimal strategies and technologies, and improve team efficiency while maintaining flexibility across operations.
• Quality & Compliance: Ensure all initiatives and documents meet program standards, track critical metrics, and coordinate corrective actions as needed.
• Project Management: Manage multiple large-scale projects with urgency and efficiency, balancing deadlines and priorities to deliver high-quality outcomes.
• Proposals & Presentations: Craft and refine client-facing documents including operational reporting, retention proposals and presentations, collaborating with operations and sales teams to ensure clear, compelling messaging.

Skills

Program management

Project management

Communication

Stakeholder management

Education

Bachelor’s degree preferred or equivalent experience

Job description

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SSC Services for Educationis known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates' knowledge and experience alongside SSC's extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education isa Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

Job Summary

As a Client Success Manager, you will support SSC’s growth and retention efforts by developing, documenting and managing key programs related to client relationship management, account health tracking and operational improvements. Working closely with the Client Success team, operational leadership and support teams, you will support all Client Success activities inclusive of governance, retention, stabilization and account information upkeep. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance and engagement across multi-level internal stakeholder groups.

Key Responsibilities:

• Program Management: Support development and own administration of all aspects of account management, growth, and retention programs, including processes, tools, account data and training.
• Process Improvement: Streamline workflows, introduce optimal strategies and technologies, and improve team efficiency while maintaining flexibility across operations.
• Quality & Compliance: Ensure all initiatives and documents meet program standards, track critical metrics, and coordinate corrective actions as needed.
• Project Management: Manage multiple large-scale projects with urgency and efficiency, balancing deadlines and priorities to deliver high-quality outcomes.
• Proposals & Presentations: Craft and refine client-facing documents including operational reporting, retention proposals and presentations, collaborating with operations and sales teams to ensure clear, compelling messaging.

Preferred Qualifications

• Bachelor’s degree preferred or equivalent experience with 3+ years in program/project management; Facilities Management experience is a plus.
• Proven record developing, implementing and streamlining cross-functional programs and processes that elevate client outcomes with defined metrics of success.
• Strong collaboration skills to engage internal stakeholders in change management initiatives that drive client growth and retention goals.
• Expertise in crafting client documents, proposals, and presentations with attention to detail in a fast-paced environment.
• Self-motivated with strong prioritization, organizational and time management skills.

Associates at SSC are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.