Client Services Leader — Drive Strategy & Outcomes

Alpha Key Digital; Cleveland, Northern (OH, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Remote work (US)

Flexible hours

Three weeks PTO

Growth opportunities

Autonomy

Job summary

Alpha Key Digital is seeking a Client Services Lead in a remote US-based role with Eastern hours. You will own the client lifecycle from kickoff to renewal, directing a bench of specialists and ensuring results across SEO, paid media, and websites.

You will supervise contractors, manage expectations, and protect profitability while building scalable processes. This role offers growth as the portfolio expands and a chance to shape how the client services function operates.

Qualifications

• Minimum 3 years in a digital marketing agency with client leadership responsibilities.
• Proven ownership of client relationships and outcomes across campaigns.
• Strong written communication with clients and stakeholders.
• Experience managing external contractors and vendors.
• Comfort with WordPress and basic web fundamentals for review and guidance.
• Ability to read analytics and translate data into actionable recommendations.
• Preference for healthcare/aesthetic medicine or professional services clients.

Responsibilities

• Own client relationships and overall account ownership from onboarding to renewal.
• Set strategy for each account and direct a bench of specialists toward goals.
• Review performance data monthly and defend the recommended course of action.
• Review contractor deliverables for quality and relevance to client goals.
• Own monthly reporting and client-facing summaries; protect profitability by managing hours and scope.
• Manage our Asana-based workflow as the source of truth and build repeatable processes.
• Coordinate with the Operations Coordinator on scheduling and admin follow-through.
• Scope work with contractors (SEO, paid media, development, video) and manage growth of the team.
• Lead monthly 1:1s and quarterly check-ins with contractors; ensure teams have context and assets.

Skills

Client leadership

Performance judgment

Contractor management

Process design

WordPress capability

Commercial awareness

Prioritization

Written clarity

Independent judgment

Tools

WordPress

Asana

Google Analytics

Google Search Console

Google Ads

Meta Ads Manager

Ahrefs/Semrush

Claude (AI tools)

Job description

Alpha Key Digital is seeking a Client Services Lead in a remote US-based role with Eastern hours. You will own the client lifecycle from kickoff to renewal, directing a bench of specialists and ensuring results across SEO, paid media, and websites.

You will supervise contractors, manage expectations, and protect profitability while building scalable processes. This role offers growth as the portfolio expands and a chance to shape how the client services function operates.