Client Services Lead, Environmental Lab

SPL; Conroe (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life, AD&D, and disability insurance

Paid time off, sick leave, and paid to

Paid holidays

Paid parental leave

Employee Assistance Program (EAP)

Tuition reimbursement and professional

Job summary

SPL in Conroe, TX seeks a Client Services Supervisor to lead client support operations, develop a high-performing team, and strengthen service delivery for our environmental laboratory. This role oversees daily client service activities, guides client interactions, and coordinates with field teams, lab operations, and internal departments.

The ideal candidate has 5+ years in customer service or project coordination in technical or laboratory settings, plus 2+ years supervising teams.

Qualifications

• Bachelor’s degree in Science, Business, or relevant discipline; equivalent combination of education and experience may be considered.
• 5+ years of customer service or project coordination experience within technical, laboratory, or service-based environments.
• 2+ years supervising or leading customer service teams, including coaching, development, and workflow coordination.
• Working knowledge of laboratory operations, environmental testing, chain-of-custody requirements, quality systems, and regulatory processes preferred.
• Proficiency in Microsoft Office Suite and client service systems, including LIMS and CRM.

Responsibilities

• Lead, coach, and develop client services staff, including work assignments, priorities, performance, and training.
• Oversee daily client service activities to ensure inquiries, requests, project requirements, and deliverables are handled accurately and on schedule.
• Serve as a primary client contact and provide guidance regarding service options, project planning, compliance requirements, and departmental capabilities.
• Guide the resolution of client concerns and escalations, ensuring timely follow-through and effective communication.
• Coordinate field-related activities as needed, including scheduling, permit review, and chain-of-custody documentation.
• Monitor workflow and review reports, quotes, invoices, and other client-facing documentation for accuracy and compliance.
• Ensure compliance with SOPs, regulatory requirements, documentation controls, and quality-system expectations.
• Track performance, identify service or operational gaps, and implement improvements with leadership.
• Support the implementation and effective use of systems, tools, processes, and initiatives that enhance client service operations.
• Review client invoices and support payment processing, aging review, customer follow-up, purchase-order reconciliation, and related administrative activities.
• Assist with recruiting, onboarding, training, staffing, and succession planning efforts.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Laboratory operations knowledge

MS Office

LIMS

CRM systems

Education

Bachelor’s degree in Science, Business, or relevant discipline

Job description

SPL in Conroe, TX seeks a Client Services Supervisor to lead client support operations, develop a high-performing team, and strengthen service delivery for our environmental laboratory. This role oversees daily client service activities, guides client interactions, and coordinates with field teams, lab operations, and internal departments.

The ideal candidate has 5+ years in customer service or project coordination in technical or laboratory settings, plus 2+ years supervising teams.