Client Services Lead

UDig; Nashville (TN); Hybrid; USD 100,000 - 160,000; Full time

Benefits offered by this job

PTO

Parental leave

401(k) match

Health insurance

Dental

Vision

Other benefits

Job summary

UDig is a technology consulting firm recognized for delivering high-impact solutions that help clients realize value from their investments. We are seeking a Client Services Lead to guide delivery, expand accounts, and be the trusted partner clients turn to first.

You will work beside delivery teams and client executives, guiding strategy, and ensuring outcomes align with client goals. This role blends tech insight with leadership to drive meaningful business impact.

Qualifications

• 7+ years in consulting, client services, or account management in tech
• Delivery management and client relationship growth
• Ability to influence executives and align across teams
• Experience supporting pre-sales, proposal development, and client pitches
• Expertise in account planning, financial forecasting, and revenue growth
• Bridging technical delivery and business stakeholders as a trusted advisor
• Familiarity with agile environments and project tools like Azure DevOps, Jira, Notion

Responsibilities

• Lead client relationships and serve as primary contact for assigned accounts.
• Drive delivery excellence with Delivery Managers and Technical Leads to keep projects on track.
• Grow client accounts by executing account plans and identifying opportunities.
• Promote strategic value by linking delivery outcomes to business goals and client value.
• Represent UDIG as a strategic advisor and relationship builder in conversations.
• Track client satisfaction and continuously raise the bar on delivery impact.
• Collaborate across Sales, Marketing, and Delivery leadership to drive Nashville growth.

Skills

Client relationship management

Delivery management

Executive stakeholder management

Pre-sales support

Account planning & forecasting

Strategic advisory

Agile delivery tools

Tools

Azure DevOps

Jira

Notion

Job description

Build Relationships. Drive Growth. Deliver Excellence.

AtUDig, client service means more than managing relationships—it’sabout building trust, enabling delivery success, and helping clients realize the full value of their investments. As a Client Services Lead,you’llplay a critical role in leading client delivery, growing accounts, and makingUDigthe partner clients turn to first.

You’llwork side-by-side with delivery teams and client executives, blending technical understanding, consultative leadership, and strategic planning to drive meaningful outcomes.

Why Top Consultants ChooseUDig:

• Career Growth — Own your path withUDigElevate, offering a clear trajectory for career growth and leadership opportunities.
• Consulting with Purpose — Contribute to real solutions that directlyimpactclientsfromyour first day.
• Flexibility & Balance — Hybrid work environment with opportunities for high-caliber in-person collaboration.
• Investment in You — $1,500 annual training budget, mentorship, and hands-on learning.
• Competitive Compensation — Strong salary, performance-based bonuses, and career progression.
• Comprehensive Benefits — PTO, parental leave, 401(k) match, health, dental, vision, and more.

What You’ll Do:

• Lead client relationships. Serve as a primary point of contact for assigned accounts—building trust, offering insight, and ensuring client needs are met with confidence and care.
• Drive delivery excellence. Partner with Delivery Managers and Technical Leads to keep projects on track, proactively remove blockers, and promote a culture of quality and accountability.
• Grow client accounts. Build and execute account plans to expand our footprint,identifynew opportunities, and connectUDig’scapabilities to client goals.
• Promote strategic value. Help clients connect delivery success to broader business outcomes—strengthening our partnerships through insights, best practices, and recommendations.
• RepresentUDig’sbrand. Act as a strategic advisor, storyteller, and relationship builder—bringing energy, clarity, and a long-term mindset to every conversation.
• Champion client satisfaction.Track and measure satisfaction across engagements, helping us continuously raise the bar on delivery impact and client experience.
• Collaborate across teams. Work closely with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.

What You’ll Bring:

• 7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
• A strong background in delivery management, operational oversight, and client relationship growth.
• Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
• Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
• Expertise inaccount planning, financial forecasting, and revenue growth strategies.
• Confidence bridging the gap between technical delivery teams and business stakeholders—communicating clearly and acting as a trusted advisor.
• Familiarity with agile delivery environmentsandproject management tools (e.g., Azure DevOps, Jira, Notion).

JoinUDig— Where Consulting Meets Innovation.

UDigis a technology consulting firm dedicated to delivering high-impact solutions that have driven client success for over 20 years. Our team collaborates directly with clients, taking a consultative approach to turning complex challenges into successful projects that deliver business value. By harnessingexpertise, innovation, and connections, we achieve extraordinary outcomes across multiple verticals.

AtUDig,we’remore than consultants —we’reproblem solvers, mentors, and innovators.