Client Services Intake Coordinator

Butterfly Effects; Deerfield Beach (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Relocation expense assistance

401K

Job summary

Butterfly Effects is seeking a Client Services Coordinator to be the first voice families hear, guiding inquiries from initial phone call to scheduling ABA services with clear, compassionate communication.

You will verify benefits, upload documents, coordinate referrals in Salesforce and our EMR, schedule appointments with clinical staff, and uphold HIPAA while delivering outstanding customer service.

Qualifications

• Minimum of 2 years in customer service, intake, or referral development.
• Strong communication skills, both verbal and written.
• Bi-lingual abilities are a plus.
• Healthcare experience with verifications or authorizations is advantageous.

Responsibilities

• Answer inquiries via telephone, email, and website leads.
• Engage internal/external resources to develop referral sources and client acquisition.
• Provide information about Butterfly Effects and services to families and professionals.
• Verify insurance coverage and upload documents into Salesforce and EMR.
• Engage clients to move them forward with services.
• Schedule clients with clinical staff to start ABA therapy.
• Evaluate and improve client communications and referral processes.
• Adhere to HIPAA guidelines/regulations.

Skills

Customer service

Intake/referrals

Verbal communication

Written communication

HIPAA compliant

Bilingual (optional)

Education

High School Diploma or equivalent

College degree preferred

Tools

Salesforce

EMR systems

Microsoft Office

Windows OS

Job description

The Client Services Coordinator takes the wheel every day and drives our company forward into success. As the first voice that our families hear, your role is to clearly outline our services and lead the process from initial phone call to scheduling of services while delivering the highest possible excellence in customer service standards.

Our families deserve the best, and that's why we hire the best. Your role is fast paced, requires strong multi-tasking skills and a bright, energetic presence. Previous healthcare experience in performing verification of benefits and/or authorization for services is a plus.

Primary Responsibilities

• Answer and respond to all inquiries received via telephone, email, and website leads.
• Engage with internal and external resources to ensure development of referral sources and client acquisition.
• Provide information about Butterfly Effects and our services to families and professionals.
• Verify insurance coverage, upload verification of benefits (VOB), start of care documents, and referral information into Salesforce and our Medical Records System.
• Actively engage clients in a highly responsive and client-focused manner to move clients forward with services.
• Schedule clients with the clinical staff to get families started with ABA therapy.
• Evaluate and modify processes as a member of a collaborative Client Services Team.
• Work collaboratively to drive process improvement related to client communication, referral source development, and new client acquisition.
• Adhere to all HIPAA guidelines/regulations.

Qualifications

• Strong communication skills; verbal and written.
• A positive, professional phone manner.
• Active and compassionate listener.
• A minimum of 2 years of customer service, intake, or referral development experience.
• Attention to detail with an ability to multitask.
• Knowledge of Windows, Microsoft Office Suite; CRM and EMR experience preferred.
• An excellent work ethic with ability to work with minimal direct supervision.
• Experience in healthcare field strongly preferred.
• High School Diploma or equivalent. College Degree preferred.
• Bi-lingual is a PLUS

Company Overview

Butterfly Effects is an Autism Specific Provider Group that implements a home and community-based services treatment model. The treatment model is grounded in the implementation science of Applied Behavior Analysis (ABA), Family-Centered Planning, Routines-Based Intervention, and family participation. BE's treatment philosophy is guided by the belief that services should be provided in the natural environment as early as possible, be individualized for each child/family, and support the unique culture of each family. The BE treatment team is led by a Board Certified Behavior Analyst who will engage the family in their child's treatment, coordinate care with other treatment professionals, work with community resources, supervise the behavior technician (BT) implementing the treatment plan, and develop a positive collaborative relationship with any other professionals working with the child and family. For more information about Butterfly Effects, please visit www.butterflyeffects.com.

Butterfly Effects offers a competitive compensation and benefits package, including major medical, vision, dental, supplemental insurance programs, and a 401K. Relocation expense assistance is available for qualified applicants.

Equal Opportunity Employer

Butterfly Effects, LLC is an equal opportunity employer and does not discriminate upon the basis of actual or perceived race, color, religion, creed, national origin, citizenship status, gender, sexual orientation, gender identity or expression (including transgender status), age, ancestry, marital status, disability, veteran status, service in the military, genetic information, political affiliation, or any other characteristic protected by applicable federal, state, or local laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role may assist with related special projects and perform other related duties as assigned by management.