Client Services Executive

Alliant; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Alliant seeks a seasoned client relationship and strategic advisor in Kentucky to independently manage health plan and provider accounts, guiding value-based contracting initiatives across the policy term.

You will coordinate Risk IQ, Actuarial, Clinical, Claims, and Service teams to deliver measurable client value, develop renewal strategies, and lead pre-renewal meetings. Travel for face-to-face meetings is required.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 10+ years of experience in Managed Care Reinsurance and client management.
• Valid Insurance License required.

Responsibilities

• Manage day-to-day client relationships for health plan and provider accounts.
• Lead strategic relationship management and coordinate resources across teams.
• Develop three-year reinsurance strategy informed by loss ratios, benchmarking, and premium goals.
• Coordinate implementation of Alliant resources (Risk IQ, Actuarial, Clinical, Claims, Service).
• Schedule and lead client meetings; create annual service calendar and quarterly touchpoints.
• Oversee premium tracking, DOFRs, policy changes, and leadership changes.
• Partner with Claims to address client needs and ensure claims outcomes align with policies.
• Own policy renewals, new-business marketing, and BOR requests.
• Lead renewal timelines, milestones, and client communications.

Skills

Relationship management

Strategic thinking

Analytical skills

Communication (verbal)

Communication (written)

Time management

Priority setting

Organizational skills

Education

Bachelor's degree or equivalent

10+ years managed care/reinsurance experience

Insurance license

Tools

Microsoft Office Suite

Job description

SUMMARY

Responsible for independently managing client relationships and delivering strategic consulting services related to value-based contracting with healthcare providers. Leads the day-to-day service and strategic relationship management of assigned health plan and provider accounts, coordinating resources to deliver measurable client value accross the policy term

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day management of assigned health plan and provider accounts in a client-facing capacity.
• Contributes to relationship development and long-term account growth between Alliant and each client.
• Helps develop a three-year reinsurance strategy for each client, informed by loss ratios, benchmarking, loss development, and targeted premium and rate goals.
• Coordinates the implementation of Alliant resources, including Risk IQ, Actuarial, Clinical, Claims, and Service teams.
• Coordinates installation meetings with the carrier, client, and Alliant service team to establish a smooth support model for each new policy term.
• Develops an annual service calendar for each client, including quarterly client touchpoints.
• Oversees premium and enrollment tracking with staff support.
• Maintains client tracking for key account components, including updated DOFRs, policy changes, and client staff and leadership changes.
• Partners with the Claims team to ensure client needs are addressed promptly and effectively.
• Coordinates with claims team to ensure policy is meeting claims adjudication outcomes.
• Manages all policy reporting and final submission requirements.
• Oversees client data requests/needs throughout the policy term.
• Owns assigned carrier renewals and new-business marketing within the health markets.
• Processes BOR requests for both renewals and new business.
• Shares responsibility with the market leader for all pre-renewal meetings.
• Leads proposal generation to include service summaries, claims recoveries, key other relevant KPIs.
• Communicates renewal timelines, milestones, and expectations to clients.
• Participates in managed-care conferences and industry events.
• Travels as needed for face-to-face client meetings.
• Supports new business meetings as needed both virtually and in person.

QUALIFICATIONS

EDUCATION/EXPERIENCE

• Bachelor's Degree or equivalent combination of education and experience
• Ten (10) or more years of experience in Managed Care Reinsurance
• Valid Insurance License

SKILLS

• Demonstrated ability to exercise discretion and independent judgement in solving complex business problems.
• Excellent analytical, financial, and strategic thinking skills.
• Proven ability to influence stakeholders and drive decision-making.
• Advanced in Microsoft Office Suite.
• Excellent time management skills.
• Excellent verbal and written communication skills.
• Ability to prioritize work for multiple tasks and deadlines.
• Strong organizational skills and attention to detail.