Client Services Engineer (439919)

IDR, Inc.; Atlanta (GA); Hybrid; USD 125,000 - 183,000; Full time

Job summary

IDR, Inc. is seeking an IT Client Support Specialist for a hybrid role in Atlanta. This position entails providing comprehensive technical support, troubleshooting various issues, and ensuring the effective use of emerging technologies. The ideal candidate will have substantial experience in technical support roles and thrive in a dynamic, client-focused environment.

Benefits

Flexible work environment

Competitive compensation and benefits package

Work/life balance

Job stability

Career advancement opportunities

Qualifications

• 5+ years’ experience with hands on technical support.
• Extensive experience providing troubleshooting skills remotely.
• Strong experience with MS Intune and SCCM.

Responsibilities

• Provide technical support to end users within the organization.
• Test emerging technologies and train users.
• Diagnose and resolve software and hardware issues.

Skills

Technical support

Troubleshooting

MS Intune

SCCM

ServiceNow

Job description

23 hours ago Be among the first 25 applicants

Direct message the job poster from IDR, Inc.

IDR’s largest client is looking for an IT Client Support Specialist to join their team in the Atlanta area! This is a hybrid role after 90 days.

Responsibilities of the Client Support Specialist:

• Provide technical support to end users within the organization
• Test emerging new technologies and train end users on these technologies
• Working hands on with network troubleshooting and issue resolution
• Diagnose and resolve software and hardware issues

Required Skills/Experience of the Client Support Specialist:

• 5+ years’ experience with hands on technical support
• Extensive experience providing trouble shooting skills remotely, in person, and via the phone
• Strong experience with MS Intune and SCCM
• Proficiency with ServiceNow
• Work within an SLA driven incident management workflow
• Experience troubleshooting hardware, software, and peripheral equipment

What’s In It for You?

• Join a flexible, friendly, laid back work environment
• Enjoy extremely competitive compensation and benefits package
• Enjoy true work/life balance
• Join an extremely secure organization that offers job stability
• Advance your career by joining an organization that believes in promoting from within

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at IDR, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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