Client Services Director | REMOTE | Casualty/Workers Compensation Experience required

Sedgwick; City of Rochester (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading risk management firm is seeking a Client Services Director with extensive experience in Casualty and Workers Compensation. This remote role requires a minimum of 10 years in the related field and involves managing client relationships, negotiating service plans, and enhancing service delivery. Strong leadership and program management skills are essential for success.

Benefits

Flexible work schedule

Comprehensive benefits including medical and dental

Career development opportunities

Qualifications

• Experience in Casualty/Workers Compensation.
• Strong negotiation skills with clients.
• Knowledge of New York insurance regulations.

Responsibilities

• Provide client support and identify trends impacting programs.
• Conduct pre-renewal visits for reviewing client performance.
• Negotiate service plan changes with clients.
• Supervise personnel assigned to complex programs.

Skills

Program management

Negotiation skills

Client relationship management

Education

10+ years of related experience

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Client Services Director | REMOTE | Casualty/Workers Compensation Experience required

• Program management experience specifically in the Casualty space/Workers Compensation

• NY Casualty/Workers Compensation experience required

• Commutable to NYC as needed by Client

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

• Apply your knowledge and experience to provide stewardship to our clients.

• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

• Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.

• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.

• Enjoy flexibility and autonomy in your daily work, your location, and your career path.

• Access diverse and comprehensive benefits to take care of your mental, physical, financial, and professional needs.

Primary Responsibilities

ARE YOU AN IDEAL CANDIDATE? To provide support to clients; identifying and educating clients on issues and trends impacting programs.

PRIMARY PURPOSE OF THE ROLE: We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.

• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.

• Negotiates changes or improvements to service plan.

• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.

• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.

• Resolves all major customer service issues.

• Identifies and solicits cross-selling opportunities.

• Participates in local insurance community through advanced education and affiliation memberships.

• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.

• Ensures compliance with all applicable Quality initiatives.

Qualifications

Education & Licensing Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience, or five (5) years adjuster experience including two (2) years in a supervisory capacity.

What We Offer

• Flexible work schedule.

• Referral incentive program.

• Career development and promotional growth opportunities.

• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

Work environment requirements for entry-level opportunities include:

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.