Client Services Director

Harrison Scott Associates; United States; Remote; USD 114,000 - 128,000; Full time

Job summary

A leading recruitment firm seeks a Client Services Director to manage all Point-of-Sale clients, ensuring exceptional service delivery and operational excellence. The ideal candidate will have a strong background in display and print management, experience in contracted retail accounts, and demonstrated leadership skills. The position allows for flexible working arrangements in the United States, with competitive compensation between £85k and £95k basic plus executive benefits.

Qualifications

• Proven experience in service delivery within display and print management environments.
• Experience delivering contracted retail accounts.
• Ability to develop and execute innovative solutions.

Responsibilities

• Management and delivery of all client requirements.
• Accountable for operational support and new client onboarding.
• Provide effective leadership and support for the team.

Skills

Service delivery within display and print management environments

Managing contracted retail accounts

Developing innovative solutions

Stakeholder management

Leadership skills

Job description

Overview

Job Title : Client Services Director

Salary : £85k to £95k basic (depending on experience) plus exec benefits

Location : Anywhere in England - Home Working Possible

Reference : J79185

Contact :

Telephone : [phone]

Categories : , , , , , , , , , , , , , ,

Important notice

This position has now been filled. We have other similar vacancies on an ongoing basis and may have confidential roles not advertised. It may be beneficial to email your CV as a Word document to our team to be considered for current or upcoming opportunities.

Role purpose

This unmissable opportunity offers a tenacious Client Services Director to be responsible for the strategic and operational management of all Point-of-Sale contracted and non-contracted clients, including service delivery, people management, client relationships, and financial performance to reflect clients’ contractual agreements.

Responsibilities

The remit of this role will involve the management and delivery of all client requirements, additional service lines and associated tasks. We are looking for a commercially astute Client Services Director with business acumen to be accountable for the development and operational management of all Point-of-Sale contracts, ensuring operational support to clients is managed exceptionally and delivered efficiently. You will be responsible for the retention, development, compliance of the account, and have accountability for all new client onboarding and implementation planning.

Alongside this, this role requires someone who will exhibit exceptionally strong man management skills, providing effective leadership and support for the dedicated team.

Candidates must have proven experience of service delivery within display and print management environments; executing and managing contracted retail accounts, and developing and executing alternative solutions.

Qualifications and requirements

• Proven experience in service delivery within display and print management environments
• Experience delivering contracted retail accounts
• Ability to develop and execute innovative solutions

Personal attributes

• Structured and organised
• Instils confidence
• Drive and Enthusiasm
• Ability to make difficult decisions where necessary
• Innovative
• Integrity and honesty
• Credibility with peers
• Ability to persuade and influence both internally and externally
• Analytical

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