Client Services Director

Solairus Aviation, Inc.; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Solairus Aviation, Inc. is seeking a Client Services Director to lead a high-touch private aviation service team for elite aircraft owners in the United States.

You will partner with CAMs, flight crews, and accounting to ensure flawless flight execution, proactive communication, and transparent financial reporting. The role demands 7–10+ years in client services or aviation operations, a BS in Business or Aviation, and willingness to travel.

Qualifications

• Bachelor’s degree in Business, Aviation Management, or related field.
• 7–10+ years in client services or aviation operations.
• Willing to travel periodically and work extended hours.

Responsibilities

• Champion Client Relationships: act as primary liaison for owners.
• Drive Operational Excellence: coordinate flight execution and maintenance.
• Lead and Inspire Your Team: mentor Client Aviation Managers and Flight Crew.
• Own the Financial Picture: monitor budgets and provide insights.
• Ensure Safety and Compliance: uphold safety standards.
• Champion Innovation and Improvement: identify service improvements.

Skills

Leadership

Aviation operations

Client service

Crisis management

Financial literacy

Communication

Operational oversight

Strategic thinking

Education

Bachelor's degree in Business/Aviation

MBA or advanced degree (preferred)

Job description

Overview

Take Flight in a Leadership Role That Makes a Difference

At Solairus Aviation, we do not just manage aircraft — we elevate the private aviation experience for clients who expect nothing less than excellence. We are looking for a Client Services Director who thrives in a fast-paced, high-touch environment, where attention to detail, operational precision, and premium service delivery are non-negotiable.

In this pivotal leadership role, you will serve as the trusted partner to an elite portfolio of aircraft owners.

Essential Responsibilities/Duties

Champion Client Relationships

• Act as the primary liaison for assigned aircraft owners, fostering trusted, long-term partnerships.
• Anticipate client needs and preferences to deliver proactive, personalized service.
• Ensure regular communication and transparency across all facets of service delivery.

Drive Operational Excellence

• Partner with Client Aviation Managers (CAMs) and internal teams to ensure seamless flight execution, maintenance planning, and crew coordination.
• Maintain full visibility over aircraft activity and proactively resolve issues before they escalated.

Lead and Inspire Your Team

• Guide, mentor, and develop a high-performing team of Client Aviation Managers and Flight Crew professionals.
• Cultivate a culture of service, professionalism, and accountability.

Own the Financial Picture

• Collaborate with the Client Accounting Director to ensure financial clarity and transparency for clients.
• Monitor operating budgets, review monthly statements, and support clients with financial insights and solutions.

Ensure Safety and Compliance

• Uphold Solairus’ commitment to the highest safety standards.
• Tackle complex service or compliance issues with urgency and professionalism.

Champion Innovation and Improvement

• Identify opportunities to enhance service quality, client satisfaction, and internal efficiency.
• Contribute insights to executive leadership and support strategic planning initiatives.

Qualifications

• Education: Bachelor’s degree in Business, Aviation Management, or a related field required; MBA or advanced degree is a plus.
• Experience: 7–10+ years in client services, aviation operations, or similar roles — ideally within business aviation.
• Flexibility: Willing to travel periodically and work extended hours as needed.

Specific Qualifications/Certifications

To thrive in this role, you'll bring a powerful combination of leadership, industry knowledge, and client service expertise. The ideal candidate will demonstrate:

• Client-Centric Mindset – A relentless commitment to understanding and exceeding client expectations.
• Aviation Expertise – Strong working knowledge of private aviation operations, aircraft management, and FAA regulations.
• Strategic Thinking – Ability to align service delivery with broader business goals and client objectives.
• Crisis Management & Problem Solving – Calm, confident decision-making under pressure with a proactive approach to challenges.
• Financial Literacy – Skilled in reviewing budgets, interpreting financial statements, and communicating financial data clearly to clients.
• Communication Mastery – Exceptional written and verbal communication skills, with a talent for clarity.
• Operational Oversight – Ability to oversee complex logistics, timelines, and service execution with precision.

Additional Information

Why Solairus Aviation?

• At Solairus, we believe in doing things differently — with integrity, care, and excellence at the core. Join a team where your leadership directly shapes the experience of elite aviation clients, and where your contributions are valued, visible, and impactful.

Salary range: $90,000-$110,000