Client Services Director

LV Aero, LLC; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Solairus Aviation is seeking a Client Services Director to lead a high‑touch portfolio of aircraft owners, delivering proactive service, precise operations, and executive‑level partnership. In this leadership role you will guide Client Aviation Managers and Flight Crew professionals, ensure budget clarity with the accounting team, and uphold the highest safety standards.

This position requires 7–10+ years in client services or aviation operations, willingness to travel, and a track record of

Qualifications

• Bachelor’s degree in Business, Aviation Management, or related field is required.
• MBA or advanced degree is a plus.
• 7–10+ years in client services, aviation operations, or similar leadership roles preferred.

Responsibilities

• Act as the primary liaison for assigned aircraft owners, fostering trusted, long-term partnerships.
• Anticipate client needs and preferences to deliver proactive, personalized service.
• Ensure regular communication and transparency across all facets of service delivery.
• Partner with CAMs and internal teams to ensure seamless flight execution, maintenance planning, and crew coordination.
• Maintain full visibility over aircraft activity and proactively resolve issues before they escape.
• Guide, mentor, and develop a high-performing team of Client Aviation Managers and Flight Crew professionals.
• Cultivate a culture of service, professionalism, and accountability.
• Collaborate with the Client Accounting Director to ensure financial clarity and transparency for clients.
• Monitor operating budgets, review monthly statements, and support clients with financial insights and solutions.
• Uphold Solairus’ commitment to the highest safety standards.
• Tackle complex service or compliance issues with urgency and professionalism.
• Identify opportunities to enhance service quality, client satisfaction, and internal efficiency.
• Contribute insights to executive leadership and support strategic planning initiatives.

Skills

Client-Centric Mindset

Aviation Expertise

Strategic Thinking

Crisis Management

Financial Literacy

Communication Mastery

Operational Oversight

Education

Bachelor’s degree in Business, Aviation Management, or related field

MBA or advanced degree

Job description

Overview

Take Flight in a Leadership Role That Makes a Difference

At Solairus Aviation, we do not just manage aircraft — we elevate the private aviation experience for clients who expect nothing less than excellence. We are looking for a Client Services Director who thrives in a fast-paced, high-touch environment, where attention to detail, operational precision, and premium service delivery are non-negotiable.

In this pivotal leadership role, you will serve as the trusted partner to an elite portfolio of aircraft owners.

Essential Responsibilities/Duties

Champion Client Relationships

• Act as the primary liaison for assigned aircraft owners, fostering trusted, long-term partnerships.
• Anticipate client needs and preferences to deliver proactive, personalized service.
• Ensure regular communication and transparency across all facets of service delivery.

Drive Operational Excellence

• Partner with Client Aviation Managers (CAMs) and internal teams to ensure seamless flight execution, maintenance planning, and crew coordination.
• Maintain full visibility over aircraft activity and proactively resolve issues before they escape.

Lead and Inspire Your Team

• Guide, mentor, and develop a high-performing team of Client Aviation Managers and Flight Crew professionals.
• Cultivate a culture of service, professionalism, and accountability.

Own the Financial Picture

• Collaborate with the Client Accounting Director to ensure financial clarity and transparency for clients.
• Monitor operating budgets, review monthly statements, and support clients with financial insights and solutions.

Ensure Safety and Compliance

• Uphold Solairus’ commitment to the highest safety standards.
• Tackle complex service or compliance issues with urgency and professionalism.

Champion Innovation and Improvement

• Identify opportunities to enhance service quality, client satisfaction, and internal efficiency.
• Contribute insights to executive leadership and support strategic planning initiatives.

Qualifications

• Education: Bachelor’s degree in Business, Aviation Management, or a related field required; MBA or advanced degree is a plus.
• Experience: 7–10+ years in client services, aviation operations, or similar roles — ideally within business aviation.
• Flexibility: Willing to travel periodically and work extended hours as needed.

Specific Qualifications/Certifications

• Client-Centric Mindset – A relentless commitment to understanding and exceeding client expectations.
• Aviation Expertise – Strong working knowledge of private aviation operations, aircraft management, and FAA regulations.
• Strategic Thinking – Ability to align service delivery with broader business goals and client objectives.
• Crisis Management & Problem Solving – Calm, confident decision-making under pressure with a proactive approach to challenges.
• Financial Literacy – Skilled in reviewing budgets, interpreting financial statements, and communicating financial data clearly to clients.
• Communication Mastery – Exceptional written and verbal communication skills, with a talent for clarity.
• Operational Oversight – Ability to oversee complex logistics, timelines, and service execution with precision.

Additional Information

• Why Solairus Aviation?
• At Solairus, we believe in doing things differently — with integrity, care, and excellence at the core. Join a team where your leadership directly shapes the experience of elite aviation clients, and where your contributions are valued, visible, and impactful.

Salary range: $90,000-$110,000