Client Services Director

Further; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Net-zero medical option

Fertility support

Fully-paid parental leave

Job summary

Further is hiring a Client Services Director in a hybrid New York setting to grow enterprise accounts by delivering measurable business impact. You will translate strategy into multi-quarter roadmaps across data, cloud, and AI, coaching account teams to achieve YoY growth and executive-level outcomes.

We seek a leader with 10–15+ years in enterprise client relationships, a consulting mindset, and strong stakeholder management.

Qualifications

• 10–15+ years leading enterprise client relationships within consulting, digital transformation, or technology services.
• Proven track record of driving multi-million-dollar YoY growth through outcome-led transformation and strategic account expansion.
• Extensive experience coaching client services leaders to scale delivery practices and executive presence.
• Fluency in data, cloud, and AI concepts bridging technical solutions and business value.
• Expertise in executive-level communication, including leading workshops with C-suite stakeholders (CIO, CMO, CFO).
• High operational rigor in governance, risk management, and measuring client impact.

Responsibilities

• Drive Value-Based Growth: Own the client value agenda across a strategic portfolio, expanding revenue lift and productivity.
• Operationalize Value Realization: Establish a rhythm for outcome tracking, KPI baselining, and executive-ready value narratives.
• Lead Transformation Strategy: Shape multi-quarter data and AI roadmaps to move from project work to long-term partnerships.
• Coach High-Performing Teams: Develop account leads in value discovery and client strategy with standardized growth plans.
• Bridge Strategy and Execution: Partner with engineering leaders to align architecture with adoption and business goals.

Skills

Executive presence

Consulting mindset

Enterprise client relationships

Data Cloud AI concepts

Stakeholder management

Tools

Adobe

Google Cloud

Job description

WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let’s chat!

CLIENT SERVICES DIRECTOR

We’re hiring a client services leader who grows accounts through value creation. This person leads a portfolio of enterprise customers by translating strategy into measurable outcomes, shaping multi-quarter transformation roadmaps across data, cloud, and AI, and coaching account teams to consistently deliver (and prove) business impact. You bring executive presence, a consulting mindset, and a track record of driving multi-million-dollar YoY growth by building trusted relationships, identifying high-impact use cases, and operationalizing value realization.

What experience should you have:

• 10–15+ years leading enterprise client relationships within consulting, digital transformation, or technology services.
• A proven track record of driving multi-million-dollar YoY growth through outcome-led transformation and strategic account expansion.
• Extensive experience managing and coaching client services leaders to scale consistent delivery practices and executive presence.
• Fluency in data, cloud, and AI concepts with the ability to bridge the gap between technical solutions and business value.
• Expertise in executive-level communication, including leading workshops and influencing C-suite stakeholders (CIO, CMO, CFO).
• High operational rigor in governance, risk management, and the continuous measurement of client impact.

Nice-to-have

• Adobe and/or Google Cloud ecosystem experience (enablement, implementation leadership, roadmap alignment).
• Experience in digital-first firms or high-growth consultancies; comfort operating in ambiguity while driving measurable outcomes.

What you’ll be doing in this role:

• Drive Value-Based Growth: Own the client value agenda across a strategic portfolio, expanding revenue lift, cost efficiency, and productivity for enterprise customers.
• Operationalize Value Realization: Establish a consistent operating rhythm for outcome tracking, KPI baselining, and executive-ready value narratives.
• Lead Transformation Strategy: Shift account postures from project execution to long-term partnership by shaping multi-quarter data and AI roadmaps.
• Coach High-Performing Teams: Develop account leads on value discovery and client strategy while standardizing growth plans and governance.
• Bridge Strategy and Execution: Partner with engineering leaders to ensure solution architecture aligns with adoption enablement and business goals.

What you’ll need to accomplish in your first year:

• Quantify Client Impact: Ensure customers can clearly articulate and attribute specific business outcomes (savings, lift, etc.) to delivered initiatives.
• Standardize Frameworks: Implement and scale a repeatable Value Realization framework across your assigned portfolio.
• Scale the Portfolio: Achieve consistent multi-million-dollar growth driven by compounding transformation roadmaps rather than one-off projects.
• Elevate Team Consistency: Reduce time-to-first-value and escalations by strengthening executive engagement and measurement across all account teams.

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.

#LI-Hybrid