Senior Client Services Lead

Further; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Further is seeking a client services leader to grow enterprise accounts, translating strategy into measurable outcomes across data, cloud, and AI. You will manage a portfolio of enterprise customers, drive multi-quarter transformation roadmaps, and coach teams to deliver and prove business impact.

Bring executive presence, a consulting mindset, and a track record of multi-million-dollar YoY growth through trusted relationships.

Qualifications

• 10–15+ years managing enterprise client relationships with revenue ownership.
• Proven track record growing multi-million dollar portfolios YoY.
• Experience owning VP/SVP/C-suite relationships and running EBRs.
• Commercial fluency: deal structuring, margins, pricing, forecasting.
• Ability to discuss AI/data concepts with client leadership.

Responsibilities

• Own the commercial health and executive relationships for a portfolio of enterprise accounts.
• Run QBRs/EBRs that prove financial ROI and quantify value for CFOs.
• Identify and close expansion opportunities independently.
• Coach and hold accountable CS/PM/delivery talent supporting accounts.

Skills

Enterprise accounts

Executive relationships

Revenue forecasting

Deal structuring

Growth strategy

Job description

WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let’s chat!

We’re hiring a client services leader who grows accounts through value creation. This person leads a portfolio of enterprise customers by translating strategy into measurable outcomes, shaping multi-quarter transformation roadmaps across data, cloud, and AI, and coaching account teams to consistently deliver (and prove) business impact. You bring executive presence, a consulting mindset, and a track record of driving multi-million-dollar YoY growth by building trusted relationships, identifying high-impact use cases, and operationalizing value realization.

What experience should you have:

• 10–15+ years managing enterprise client relationships in consulting, professional services, or technology/data services, with direct ownership of account revenue and growth targets (not just relationship management)
• Demonstrated track record growing a $2M+ portfolio at 20%+ YoY, including leading renewal and expansion negotiations
• Experience owning executive relationships at VP/SVP/C-suite level — including running Executive Business Reviews you set the agenda for, not just attend
• Commercial fluency: deal structuring, margin/pricing tradeoffs, and revenue forecasting you're accountable for
• Enough fluency in AI and data concepts to hold a credible strategic conversation with a client's CDO or VP Analytics without a technical lead in the room

Nice-to-have

• Experience building account plans tied to NRR/expansion (not just satisfaction scores)
• Exposure to cloud ecosystems (Adobe, Google Cloud, etc.)
• Experience partnering with engineering/solution teams on adoption, not just technical delivery

What you’ll be doing in this role:

• Own the commercial health, growth, and executive relationships for a portfolio of enterprise accounts
• Run QBRs/EBRs that prove financial ROI, not just adoption — quantify value in terms a CFO cares about
• Identify and close expansion opportunities independently, without waiting for GTM to prompt it
• Coach and hold accountable the CS/PM/delivery talent supporting your accounts

What you'll need to accomplish in your first year:

• Own $2–3M account portfolio and grow it by 20%, including leading at least one renewal negotiation independently
• Deliver Executive Business Reviews that quantify ROI
• Build a 12-month account growth plan for each account in your portfolio, tied to the client's fiscal year budget and goals

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.

By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here . If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here .

As set forth in Further’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

• A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.