Client Services Director

Lumanity; Morristown (TN); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary plus bonus scheme

Medical, dental, and vision insurance options

401(k) plan with employer match

Generous paid time off annually + 10 paid holidays

Flexible spending accounts for health and dependent care

Employee Assistance Program

Paid short-term and long-term disability coverage

Job summary

Lumanity in Morristown, Tennessee, is seeking a driven professional to lead strategic direction and growth for client accounts. You will be responsible for building strong relationships, ensuring repeat business, and implementing innovative practices.

The ideal candidate has advanced experience in research project management and knowledge in life sciences and healthcare. The role offers a competitive salary, bonus scheme, and comprehensive benefits including insurance and a 401(k) plan.

Qualifications

• Advanced experience in research or a professional services organization.
• Extensive experience in ad-hoc, primary research within a client-facing, commercial setting.
• Strong track record at business generation with new and existing clients.

Responsibilities

• Take responsibility for strategic direction and growth for a range of accounts.
• Build and maintain strong client relationships.
• Identify and implement new company procedures to improve quality.

Skills

Research project management

Client communication

Influencing skills

Knowledge of research methodologies

Business generation

Tools

Outlook

Word

PowerPoint

Excel

Job description

Overview

Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life‑changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we are engineered to create breakthrough value for our clients by transforming how value is generated, demonstrated, and communicated.

Responsibilities

• Take responsibility for the strategic direction, growth, development, and delivery standards for a range of accounts.
• Build strong client relationships at the highest level to ensure repeat business.
• Maximize repeat business by meeting with clients, maintaining regular contact, and upselling wherever possible.
• Attend client meetings individually and with colleagues to position Lumanity for thought leadership, project excellence, and innovation above competitors.
• Focus on account planning for growth within key current accounts, working with Account teams to develop plans and achieve targets, including increased levels of repeat business year on year.
• Implement new company procedures, seek ways to improve quality, and continually innovate.
• Identify opportunities to innovate, bring new ideas/services to market, and actively develop company practices.
• Act as a role model and support the team in achieving agreed annual targets.

Qualifications

• Advanced experience in research or a professional services organization.
• Advanced experience in research‑based project management.
• Extensive experience in ad‑hoc, primary research within a client‑facing, commercial setting.
• Extensive life sciences, healthcare/pharma experience and therapy area knowledge.
• Strong knowledge across research methodologies and practices.
• Proven skills and track record in project and account management, with outstanding client communication and influencing skills.
• Strong track record at business generation – both with new and existing clients.
• Computer proficiency in Outlook, Word, PowerPoint, and Excel.

Benefits

• Competitive salary plus bonus scheme.
• Medical, dental, and vision insurance options.
• 401(k) plan with employer match.
• Generous paid time off annually + 10 paid holidays.
• Flexible spending accounts for health and dependent care.
• Employee Assistance Program.
• Paid short‑term and long‑term disability coverage.