Client Services Credit Dispute Supervisor

Mercedes-Benz Financial Services USA LLC; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial services company is seeking a supervisor for their credit dispute investigations team in Fort Worth, Texas. The role involves leading a team, ensuring compliance with credit reporting regulations, and mitigating risks associated with credit reporting errors. Candidates should possess at least 4 years of experience in related fields, along with strong analytical and problem-solving skills. A Bachelor's degree is preferred. Competitive compensation and benefits are offered.

Benefits

401(K) with match

Generous vacation and personal time

Mercedes-Benz car program

Flexible work arrangements

Qualifications

• Minimum of 4 years of overall work experience required.
• Experience in collections and credit preferred.
• Management experience of at least 2 years is needed.

Responsibilities

• Lead a team of credit dispute investigators ensuring operational targets are met.
• Supervise investigations ensuring adherence to FCRA and FACT Act.
• Support legal investigations and provide summaries of credit disputes.

Skills

Analytical Skills

PC Skills

Problem Solving Skills

Education

High School Diploma/(GED)

Bachelor's Degree

Tools

Microsoft Office

Corporate Mainframe

LEMANS

ALFA

Job description

Job Overview

This role supervises consumer credit dispute investigations to ensure adherence with the Fair Credit Reporting Act (FCRA). Responsibilities include training, coaching and developing team members while ensuring all operational and compliance targets are met; ensuring adherence to policies, procedures, and regulatory standards for investigating and responding to consumer credit disputes; identifying and correcting systemic errors in credit reporting.

Responsibilities

• Provide leadership to team of credit dispute investigators including talent selection, training, employee development, workload management and performance management; ensure all operational targets are met. (30%)
• Supervise the consumer credit dispute process to ensure reasonable investigations are completed in accordance with FCRA and FACT Act requirements and inaccurate reporting is promptly identified and corrected. (30%)
• Support the Legal Department in investigating pre-litigation demands related to the FCRA, active defensive litigation cases as it relates to credit disputes and FCRA claims, including, but not limited to, providing summaries of credit disputes, summarizing the investigations done by MBFS, and producing documents relevant to such investigations. (20%)
• Mitigate risk associated with consumer credit reporting through analysis of dispute trends, identification and correction of systemic and process related issues resulting in credit reporting errors, and collaboration across the organization to drive improvements to the credit reporting process. (10%)
• Maintain robust written credit dispute procedures in compliance with the accuracy and integrity requirements for credit reporting outlined in the FACT Act. (10%)

Qualifications

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 4 years of overall work experience. Preferred experience includes:

• Business (General) - 4 years of experience
• Collections - 1 year of experience
• Credit - 1 year of experience
• Customer Service - 2 years of experience
• Management - 2 years of experience
• Remarketing - 1 year of experience

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Finance
• Business Administration

Additional Knowledge:

• 1 year of experience with compliance and FCRA guidelines preferred.

Skills:

• Analytical Skills
  • Ability to collect data and establish facts and identify trends and variances
  • Ability to integrate information from a variety of sources with varied levels of complexity
• PC Skills
  • Microsoft Office
  • Corporate Mainframe
• Problem Solving Skills

Additional Skills:

• 1 year of experience with LEMANS, CASS, RMS preferred
• 1 year of experience with ALFA, OnPoint, FAW required

Recommended Prerequisites:

• Credit Analyst; Collections; Customer Service; Operations Team Leader

Posting Statement: If you were not re-directed successfully after clicking the “Apply for this job” button, please search and apply for the role on the local career portal. Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. EEO/Minorities/Females/Disabled/Vets