Client Services Counselor - I/II

Placer County; Auburn (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Paid holidays

Tuition reimbursement

Leave time and retirement benefits

Job summary

City of Largo is seeking a clerical worker responsible for greeting the public, handling inquiries, processing documents, and maintaining records. The role requires independent judgment and understanding of office procedures.

The position includes supporting multiple departments, preparing notices and reports, and performing data entry and basic accounting tasks. The successful candidate will be reliable, accurate, and able to work with minimal supervision.

Qualifications

• Ability to meet and deal courteously with the general public.
• Knowledge of business English, spelling, and arithmetic, and of office practices and procedures.
• Ability to handle multiple office functions.
• Ability to understand and carry out moderately complex oral and written instructions.
• Ability to work independently and complete assignments with minimal instruction.
• Ability to maintain complex records and to make reports requiring extreme accuracy.
• Ability to input, access, and retrieve data from a computer.

Responsibilities

• Greets the public, screens and directs visitors, answers questions, takes complaints, receives payments and takes customer orders.
• Explains departmental rules and regulations; screens and refers office calls.
• Assists other City workers with information requests and can create reports.
• Processes documents and applications requiring procedural knowledge; reviews documents for sufficiency, obtaining signatures, routing appropriately.
• Prepares public notices and performs various account-keeping functions.
• Inputs and retrieves data from the computer; types requisitions, letters, memoranda, and reports.
• Maintains files and records; takes minutes of conferences and meetings.
• Operates office machinery and makes mail deposits.
• May type from shorthand notes or conduct searches and issue licenses or permits.

Skills

Public interaction

Customer service

Oral and written communication

Multi-tasking

Data entry

Ability to follow instructions

Independence

Attention to accuracy

Computer data entry

Education

High School Diploma or GED

Tools

Office equipment

Calculator

Typewriter / Word processor / Copier

Computer

Job description

Summary

This is clerical work requiring the application of varying degrees of independent judgment and specialized clerical knowledge. Work is reviewed by a supervisor through observation of operations and review of work performed. Employees in this classification may be subject to shift assignments.

Essential Duties and Responsibilities

Greets the public, screens and directs visitors, answers questions, takes complaints, receives payments and takes customer orders; explains departmental rules and regulations; screens and refers office calls to proper person or department; assists other City workers with information requests and can create reports to assist other offices or personnel independently or by request.

Processes documents and applications requiring procedural knowledge; reviews documents for sufficiency, obtaining necessary signatures, routing appropriately, and maintaining follow‑up. Prepares public notices. Performs various account‑keeping functions.

Inputs and retrieves data from the computer. Types requisitions, letters, memoranda, financial and statistical reports, statements, and other materials from copy, rough draft, or oral instructions. Performs research and creates specialized report documents utilised by the department.

Sorts and files correspondence, reports, and other materials numerically, alphabetically, or by other established procedures. Opens, sorts, and distributes mail. Makes final checks of documents for proper coding, classification and mathematical accuracy.

Maintains files and records, performs research, and processes necessary reports. Takes minutes of conferences and other meetings. Prepares reports, narrative, and statistical tabulations; operates office machinery such as calculator, typewriter, word processor, copier, computer, etc. Makes mail deposits.

May type from shorthand notes, dictating equipment, hand‑written copy, or general instructions.

May conduct searches, issue licenses or permits, etc.

Performs related work as required.

Minimum Qualifications

Knowledge, Skills, and Abilities: Ability to meet and deal courteously with the general public. Knowledge of business English, spelling, and arithmetic, and of office practices and procedures. Ability to handle multiple office functions. Ability to understand and carry out moderately complex oral and written instructions. Ability to work independently and carry out assignments to completion with minimum instruction. Ability to maintain complex records, and to make reports requiring extreme accuracy. Ability to maintain effective working relationships with other employees and general public. Ability to input, access, and retrieve data from a computer.

Work Environment & Physical Requirements

Providing the Largo community with superior services in a welcoming, supportive and informative manner is our mission! Equally important as our commitment to the community is our commitment to our employees who enjoy excellent benefits, competitive pay, and outstanding opportunities for continuing education, training, incentives and professional development.

The City of Largo strives to offer employees a comprehensive benefits package. Benefits include access to insurance plans for health, dental, vision, and life, flexible spending accounts, deferred compensation supplemental retirement accounts, paid holidays, a variety of leave time, tuition reimbursement, employee referral bonus and much more!

For more information on the City of Largo Employee Benefits offerings, please review our Largo Lifeline!

Eligibility Questions

Are you legally eligible to work in the United States and can you provide documentation as such?

Do you have at least a High School Diploma or GED, including or supplemented by experience and/or training in typing, word processing, internet, database and/or spreadsheets (depending upon the needs of the assigned department), two years' office clerical experience; or an equivalent combination of training and experience?

How many words per minute do you type?

Do you have a valid Driver's License?

Have you had at least two moving violations within the past two years, or three moving violations within the last three years? An answer of "yes" will disqualify you from further consideration for any position that requires a Driver's License.

I verify that I have read the job description for this position and understand the requirements. I feel that I am able to meet these requirements with or without reasonable accommodation.

Should you be a final candidate in the hiring process, do you authorize release of information for a background investigation? An answer of "no" means your application will be withdrawn from consideration.

Have you ever: 1) been convicted, 2) plead nolo contendere (regardless of adjudication), 3) participated in a pre-trial intervention program, 4) placed on probation, 5) fined for a violation of any law, police regulation or ordinance (other than minor traffic violations that did not require court appearance) in the last 5 years (for a misdemeanor charge) or 10 years (for a felony charge)?

By checking "yes" below, you are stating that you have read and understood the following. "No" will disqualify you from further consideration: I authorize the City of Largo to perform a background investigation to assist the City in determining my suitability for the position I am seeking. I further authorize the City of Largo, its officers, agents, and employees including but not limited to Department Directors, Supervisors, and other Staff, to review and discuss information revealed about me during the background investigation for the purpose of determining my qualifications and fitness for the position I am seeking with the City of Largo. I authorize the City of Largo and its representatives to verify my employment records, school records (to include copy of transcript), character, reputation, military records, criminal history records, consumer credit reports and driver's license (where applicable). This information is to be used to assist the City of Largo in determining my qualifications and fitness for the position I am seeking with the City. If offered employment conditionally, I authorize the release of medical history records and claim history records.

I understand that job offers extended by the City of Largo in some or all job classifications are conditioned upon successful completion of a physical examination by an authorized physician who will determine whether I can perform the essential functions of the position offered, with or without reasonable accommodation. I voluntarily consent and agree to give a sample of my blood and/or urine to any medical facility designated by the City of Largo to be used to determine and evaluate substances in my system, and to the release of the test results to the City of Largo. Furthermore, the City of Largo will pay the cost of my physical examination and/or drug screening, however, should I voluntarily resign within six months of my date of hire, I understand that the cost of the physical examination and/or drug screening will e deducted from my final paycheck. I understand that falsification of information to a designated medical facility or omission of relevant information is grounds for dismissal, regardless of when discovered. Should it be discovered during my probationary period, the cost of my physical examination and/or drug screening may be deducted from my final paycheck. By checking "yes", I acknowledge that I have read and I understand the foregoing statements and this consent was freely and knowingly given. Checking "no" will disqualify me from further consideration in this process.