Client Services Coordinator (Operations and Policy Analyst 3)

State of Oregon; Salem (OR); Hybrid; USD 70,000 - 108,000; Full time

Benefits offered by this job

Excellent medical, vision, and dental

Retirement security (PERS/OPSRP)

Paid time off: 11 holidays, 3 personal

Public Service Loan Forgiveness (PSLF)

Training and development

Job summary

The State of Oregon, Oregon Health Authority, Public Health Division, is seeking a collaborative Client Services Coordinator (Operations and Policy Analyst 3) to lead efforts to enhance laboratory services and strengthen relationships with a diverse network of public health partners across Oregon.

You will drive initiatives to improve timeliness, accessibility, continuity, and quality of laboratory services through policy development, program analysis, training, and stakeholder engagement.

Qualifications

• Bachelor's degree and four years professional-level evaluative, analytical and planning work.
• OR seven years of experience with equivalent education.

Responsibilities

• Lead efforts to enhance laboratory services and strengthen relationships with OSPHL's network of partners.
• Drive initiatives to improve timeliness, accessibility, continuity, and quality of laboratory services through policy development and training.
• Develop and implement policies, outreach programs, tools, and resources for collaboration with Local Public Health Authorities and healthcare partners.
• Provide subject matter expertise and training to laboratory clients to improve specimen submission quality and patient information accuracy.
• Oversee lifecycle of projects designed to advance client services and enhance the overall customer experience.

Skills

Project management

Customer service

Communication

Strategic planning

Creative problem solving

HIPAA knowledge

Education

Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science

Tools

Smartsheet

Job description

Position Title

Client Services Coordinator (Operations and Policy Analyst 3)

Initial Posting Date

11/02/2026

Application Deadline

11/09/2026

Agency

Oregon Health Authority

Salary Range

$6,276 - $9,644

Position Type

Employee

Job Description

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL), is seeking a collaborative and strategic professional to serve as its next Client Services Coordinator (Operations and Policy Analyst 3). In this critical role, you will lead efforts to enhance laboratory services and strengthen relationships with OSPHL's diverse network of public health partners, healthcare providers, laboratories, and community organizations across Oregon.

As the Client Services Coordinator, you will drive initiatives that improve timeliness, accessibility, continuity, and quality of laboratory services through communication, policy development, program analysis, training, and stakeholder engagement. You will develop and implement policies, outreach programs, tools, and resources that foster collaboration with Local Public Health Authorities, healthcare systems, clinical laboratories, state and federal agencies, tribal partners, and community organizations. This role also provides subject matter expertise and training to laboratory clients to improve specimen submission quality, ensure accurate patient information, and support the delivery of high-quality public health laboratory services. Additionally, you will oversee the lifecycle of projects designed to advance client services and enhance the overall customer experience.

What We Are Looking For

Minimum Qualifications:

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.

OR

Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

Desired Attributes:

• Strong project management skills, including experience planning, coordinating, and implementing projects from initiation through completion. Experience using Smartsheet or other project management tools to track deliverables, manage timelines, monitor progress, and facilitate partner collaboration is highly desired.
• Strong customer service experience and skills, with a demonstrated ability to build effective relationships, respond to client needs, resolve concerns, and provide high-quality support to diverse internal and external partners.
• Strong communication skills, including the ability to communicate complex information clearly and effectively through written, verbal, and presentation formats; facilitate productive discussions; and provide training and technical assistance to a variety of audiences.
• Strategic planning skills, with the ability to identify organizational priorities, develop actionable plans, align resources, and support the achievement of long-term goals and continuous improvement initiatives.
• Creative problem-solving abilities, including the capacity to analyze challenges, identify innovative solutions, improve processes, and adapt to evolving priorities in a complex public health environment.
• Knowledge of and experience working with HIPAA requirements and patient confidentiality standards, including handling sensitive health information with discretion, maintaining data privacy, and ensuring compliance with applicable laws, regulations, and policies.

Preference Statement

Preference may be given to candidates who possess a science degree, have greater levels of relevant experience, and demonstrate a stronger alignment with the desired attributes.

About The Team & Benefits Of Joining

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from.

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.

Additional Details

• This announcement is for one, full-time, permanent, SEIU represented, Client Services Coordinator (Operations and Policy Analyst 3) position based in Hillsboro, Oregon.
• This is a hybrid position. “Review Section 4: Working Conditions” in the position description (linked above) for more information.
• Employment is contingent upon a criminal records check and a driving records check that meets OHA criteria at the time of hire and throughout employment.
• The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
• We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources – including Artificial Intelligence (AI) tools – are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Contact Information

Recruiter: Elizabeth Chine

Email: [e-mail]

Phone (text friendly): 971-718-1114

Accommodation Requests (ADA): OHA provides reasonable accommodations under the ADA, which may include alternative formats of materials or language support. If you need an accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job

Equal Opportunity and Diversity Statement

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.