Client Services Coordinator - Cell Solutions (REMOTE)

Charles River Labs; Los Angeles (CA); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading contract research organization in Los Angeles is seeking a Client Service Coordinator to manage daily business activities, prepare customer quotes, and coordinate sales processes. The ideal candidate will have an Associate’s degree and experience in a related field, with strong organizational and communication skills. Proficiency in Microsoft Office and Salesforce Service Cloud is essential. Join a dynamic environment that values candidate privacy and equal-opportunity employment.

Qualifications

• Associate's degree or equivalent in Business or related discipline.
• 1-2 years of relevant experience and/or training.
• Ability to handle sensitive matters with discretion.

Responsibilities

• Manage daily business activities and coordination among departments.
• Prepare and manage customer quotes and orders.
• Coordinate sales processes and liaise with Operations teams.

Skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

Salesforce.com Service Cloud

Education

Associate’s Degree in Business or related discipline

Tools

SAP

Salesforce Service Cloud

Job description

Overview

Employer Industry: Contract Research Organization (CRO)

What to Expect (Job Responsibilities)

• Act as Client Service Coordinator, managing daily business activities and coordination among departments
• Prepare and manage customer quotes and create orders through SAP and internal systems
• Coordinate sales processes using Sales Force Service Cloud and liaise with Operations teams
• Follow up on orders and assist customers with inquiries and issues
• Participate actively in Client Services team calls and meetings

What is Required (Qualifications)

• Associate’s Degree (A.A./A.S.) or equivalent in Business or related discipline
• One to two years of relevant experience and/or training
• Ability to handle confidential and sensitive matters with discretion
• Strong organizational skills and proficiency in Microsoft Office and Salesforce.com Service Cloud
• Excellent communication skills in both written and verbal formats

How to Stand Out (Preferred Qualifications)

• Customer service experience preferred
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively
• Familiarity with SAP/ERP and Cisco telephone systems

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.