Client Services Coordinator: Account & Events

Elevate Staffing; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Elevate Staffing seeks a Junior Account Manager to support day-to-day management of client accounts and programs, coordinating with Account Managers, Client Services, Staffing, and project delivery teams to meet client expectations and Elevate's standards.

You will grow in account management and client services, taking increasing responsibility for client communication, program operations, and on-site event support as needed while maintaining professional, timely communication.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Hospitality, Event Management, or a related field preferred.
• Equivalent combination of education and relevant professional experience will be considered.
• 1–3 years of experience in account coordination, client services, project coordination, experiential marketing, staffing, events, hospitality, or a related environment preferred.
• Experience working in a client-facing or customer-facing environment preferred.
• Experience within staffing, experiential marketing, event management, or an agency environment is a plus.

Responsibilities

• Support Account Managers in the day-to-day management of assigned client accounts and programs.
• Take the lead on smaller-scale projects and activations, managing client communication, internal coordination, timelines, and delivery from brief through to completion, with appropriate Account Manager oversight.
• Serve as a supporting point of contact for clients on routine program updates, requests, and operational matters.
• Assist with client communications and ensure requests, decisions, and action items are accurately documented and communicated to appropriate internal teams.
• Participate in client calls, status meetings, briefings, and program reviews.
• Prepare meeting agendas, notes, action items, and follow-up communications as needed.
• Maintain professional, responsive, and client-focused communication.
• Escalate significant client concerns, changes in scope, or service issues to the Account Manager or appropriate Client Services leader.
• Support the planning and execution of staffing programs, activations, and client initiatives.
• Assist in translating client requirements into clear operational and staffing needs.
• Coordinate with Staffing, Project Management, HR, Payroll, and other internal teams to support successful program delivery.
• Track schedules, staffing requirements, program milestones, deadlines, and outstanding deliverables.
• Help ensure internal teams have accurate and current information regarding client requirements and program expectations.
• Monitor program readiness and proactively identify potential gaps, delays, or operational concerns.
• Support on-site and live event operations as required, acting as a key point of contact between Elevate, the client, and Brand Ambassadors. Responsibilities may include managing staff check-ins and check-outs, monitoring attendance and punctuality, coordinating breaks and shift coverage, responding to staffing issues, communicating client updates to the team, supporting Brand Ambassadors throughout the event, and escalating any operational or client concerns appropriately.
• Escalate operational issues appropriately and assist with resolution and follow-through.
• Partner with Staffing and project delivery teams to support fulfillment of client staffing requirements.
• Assist with communicating program requirements, scheduling information, and client expectations to appropriate internal teams.
• Track staffing progress and identify potential fulfillment concerns.
• Monitor feedback regarding field staff performance and communicate relevant concerns to Account Managers, Staffing, or HR as appropriate.
• Help maintain alignment between client expectations, staffing plans, and program execution.
• Maintain accurate and current client files, program documentation, briefs, schedules, and account records.
• Support the preparation of client-facing documents, presentations, status updates, and program materials.
• Assist with post-activation reporting, program recaps, and client-facing summaries.
• Track assigned account and program KPIs and compile information for Account Manager review.
• Maintain accurate information within CRM, staffing, project management, and other company systems.
• Ensure assigned reports, documents, and administrative deliverables are completed accurately and on time.
• Support consistent delivery of a high-quality client experience throughout the program lifecycle.
• Gather feedback from clients and internal teams and communicate opportunities for improvement.
• Identify recurring operational issues and recommend potential process improvements.
• Support Account Managers in implementing solutions that improve efficiency, communication, and service delivery.
• Develop knowledge of Elevate's services, staffing capabilities, operational processes, and client portfolio.
• Take on increasing account responsibility as experience and proficiency develop.

Skills

Communication

Organization

Relationship building

Multitasking

Problem solving

Cross-functional collaboration

Microsoft 365

Administrative skills

Judgment

Client-service mindset

Willingness to learn

Education

Bachelor's degree or equivalent

Equivalent combination of education and experience

Tools

Microsoft 365

Job description

Elevate Staffing seeks a Junior Account Manager to support day-to-day management of client accounts and programs, coordinating with Account Managers, Client Services, Staffing, and project delivery teams to meet client expectations and Elevate's standards.

You will grow in account management and client services, taking increasing responsibility for client communication, program operations, and on-site event support as needed while maintaining professional, timely communication.