Client Services Coordinator

Inspired Living Inc.; Walnut Creek (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Inspired Living Inc. is seeking a Client Services Coordinator to support coordination, administration, and quality of services for our clients and families in California. This in-office role collaborates with the Executive Director and Managers to ensure services stay organized, responsive, and client-centered.

You will handle administrative tasks, assist with IHSS/Medi-Cal documentation, participant outreach, and onboarding, while fostering strong relationships with families and staff.

Qualifications

• Bilingual English/Spanish, written and spoken.
• Experience in client services, case or care coordination, human services, disability services, or administrative support.
• Familiarity with IHSS, Medi-Cal, regional center processes, or similar benefits paperwork (preferred).

Responsibilities

• Serve as an administrative point of contact for clients, families, staff, and internal team members; escalate concerns as needed.
• Assist clients and families with IHSS, Medi-Cal, and CalABLE documentation under the Manager's direction.
• Prepare, organize, and review client documentation for completeness and accuracy; follow up on outstanding items.

Skills

Bilingual English/Spanish

Job description

Inspired Living Inc. provides Independent Living Services to adults with intellectual and developmental disabilities across California. We're looking for a Client Services Coordinator to support the coordination, administration, and quality of services for our clients and families.

This in-office position works closely with the Executive Director and Managers. You'll serve as an administrative point of contact for assigned clients and families, support program paperwork and documentation, coordinate introductions between families and assigned staff, and help ensure services stay organized, responsive, and client-centered. This role does not supervise staff or independently manage client service plans.

What you'll do

• Serve as an administrative point of contact for assigned clients, families, staff, and internal team members, escalating service, performance, and program concerns to the appropriate Manager or Director
• Assist clients and families with paperwork and applications, including IHSS, Medi-Cal, and CalABLE documentation, working under the assigned Manager's direction
• Prepare, organize, and review client documentation for completeness and accuracy, and follow up on outstanding items
• Attend client assessments and client meetings with the Executive Director or designated leadership, and assist with documenting assessment notes, client preferences, service needs, availability, and location considerations
• Attend candidate interviews and share job-related observations relevant to client and instructor fit, and assist with assignment coordination by gathering and communicating relevant information to the appropriate Manager or Director
• Coordinate introductions between clients, families, and assigned staff, along with scheduling, communication, and administrative logistics for assigned services
• Support quality assurance by gathering feedback, following up on assigned client-service matters, and identifying and escalating concerns
• Conduct new-hire onboarding, including new-hire paperwork, Form I-9 completion following required training, system access setup, and general orientation
• Support office operations, including distributing payroll checks, internal communications, supplies, and maintaining a professional and welcoming office
• Plan and coordinate client events, activities, and company gatherings, and participate in internal meetings, audits, and continuous improvement efforts

What we're looking for

• Bilingual English/Spanish, with the ability to communicate professionally with families in writing and in conversation (required; assessed during the interview process)
• Experience in client services, case or care coordination, human services, disability services, or administrative support
• Familiarity with IHSS, Medi-Cal, regional center processes, or similar benefits paperwork (preferred)
• Experience supporting individuals with intellectual and/or developmental disabilities (preferred) }