Client Services Coordinator

Marsveterinary; San Juan (PR); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Student Debt Relief Program

Mental health & wellbeing resources

Life Insurance

Disability Insurance

Parental Leave

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator (CSC) to support client and pet flow, ensure clear communication, and help the veterinary team operate smoothly in a welcoming environment.

The CSC role involves educating clients about preventive care plans, assisting with prompt service, completing documentation, and balancing cash drawers; weekend and evening shifts are required, with a strong emphasis on exceptional client experiences.

Qualifications

• Experience in client service in a veterinary setting is preferred.
• Ability to communicate clearly with clients and colleagues.
• Comfort promoting hospital services and preventive care plans.

Responsibilities

• Provide exceptional professional service to every client.
• Educate clients and promote hospital services such as Optimum Wellness Plans.
• Assist clients with prompt service, complete documentation, and post-visit instructions.
• Follow opening/closing procedures, including cash drawer balancing.

Skills

Customer service

Communication

Sales

Cash handling

Tools

CRM software

Job description

Opening Statement

Client Service Coordinator ("CSC")

The Client Service Coordinator ("CSC") is a key role in the hospital supporting the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, ensuring great communication with colleagues and clients, and coordinating the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Perfil del coordinador de servicio al cliente (CSC)

El coordinador de servicio al cliente (Client Service Coordinator, CSC) cumple una función clave para apoyar el flujo de clientes y mascotas en el hospital, maximiza la productividad del equipo médico veterinario, garantiza una comunicación fluida con los colegas y clientes, y coordina el cuidado de los clientes y las mascotas de manera alegre, cordial, amigable y eficaz, lo que motiva a los clientes para que regresen y recomienden el lugar a sus amigos y familiares.

Description - External

The right person for this job takes great enjoyment in:

• Providing exceptional professional service for every client with each encounter and ensuring clients are retained while you promote the value of service.
• Educating clients and promoting hospital services such as our preventive care Optimum Wellness Plans and is most comfortable selling services to clients.
• Assisting clients by ensuring prompt service, completing required documentation, and providing all necessary post visit instructions and information.
• Following proper opening and closing procedures including balancing of cash drawer.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal. Banfield offers all associates a generous benefits package including, paid time off and Optimum Wellness Plans® for your pets.

• You embrace the Five Principles of Banfield/Mars of Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• You believe preventive care is the best and only way to achieve a long and healthy life for each pet.
• You embrace and thrive on providing exceptional client and pet experiences.
• You are available to work weekends and evening shifts.
• You are comfortable working in an environment with loud noise and strong smells.
• We are a drug-free, smoke-free, equal opportunity employer.
• You are 18 years or older

La persona adecuada para este trabajo debe disfrutar las siguientes tareas:

• Proporcionar un servicio profesional y excepcional para todos los clientes con cada encuentro y fidelizar a los clientes al mismo tiempo que promueve el valor del servicio.
• Educar a los clientes y promover los servicios hospitalarios, como nuestros planes de cuidado preventivo Optimum Wellness Plans, y sentirse cómoda al vender servicios a los clientes.
• Ayudar a los clientes a garantizar un servicio inmediato, completar la documentación necesaria, y proporcionar todas las instrucciones y la información necesarias posteriores a la visita.
• Seguir los procedimientos adecuados de apertura y cierre, incluido el balance de la caja registradora.

• Adopta los cinco principios de Banfield/Mars: calidad, responsabilidad, reciprocidad, eficiencia, y libertad.
• Cree que el cuidado preventivo es la mejor forma y la única de lograr que todas las mascotas tengan una vida larga y saludable.
• Busca con esmero proporcionar experiencias excepcionales a los clientes y las mascotas.
• Está disponible para trabajar los fines de semana y los turnos de noche.
• Se siente cómodo al trabajar en un ambiente con ruidos y olores fuertes.
• Somos empleadores que ofrecen un ambiente de trabajo libre de drogas, libre de humo, y con igualdad de oportunidades.
• Tiene más de 18 años.

Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

The pay range for this role is

$15.00 - $18.69 Hourly

The pay range listed reflects a general hiring range for the area , with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, w e prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out s ome of o ur “ M eow-velous” benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered .

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

• Paid Time Off and Holidays: Take a break , recharge your wellbeing , and celebrate days of personal significance with paid time off and holidays. *

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection .

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.

• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.

• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.

• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*

• Back-Up Child and Elder Care & Family Support Resources : When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*

• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.

• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.

• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*

• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*

• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*

• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost‑effective.*

• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*

• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable. *
  Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).