Pet Health Concierge: Client Experience Leader

Marsveterinary; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize team productivity, and ensure clear communication with clients and associates. The CSC will educate clients on wellness plans and hospital services while delivering friendly, efficient service to foster repeat visits.

Responsibilities include greeting clients, assisting with documentation, scheduling, dispensing items, and supporting financial procedures in a fast-paced

Qualifications

• One year of related customer service experience.
• High School Diploma or equivalent preferred.
• Proficient with computers and basic software (Word, Excel).

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Communication Skills

Time Management

Multi-tasking

Problem Solving

Organizational Skills

Integrity

Attention to detail

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize team productivity, and ensure clear communication with clients and associates. The CSC will educate clients on wellness plans and hospital services while delivering friendly, efficient service to foster repeat visits.

Responsibilities include greeting clients, assisting with documentation, scheduling, dispensing items, and supporting financial procedures in a fast-paced