Client Services Coordinator

Flowers By Nino; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Flowers By Nino in Houston, TX, is seeking a warm, empathetic front desk associate who thrives in a fast-paced floral shop. You’ll be the first point of contact for clients, assisting with sensitive orders like funerals, and ensuring compassionate, professional service.

You will greet walk-in clients, answer phones, guide customers through placing orders (including sympathy arrangements), provide pricing information, and coordinate with floral designers to ensure accurate processing and timely

Qualifications

• 1–3 years of customer service or front desk experience
• Kind, patient, and professional phone etiquette
• Strong organizational skills and ability to multitask
• Excellent written and verbal communication skills
• Team player with a high level of attention to detail

Responsibilities

• Greet and assist walk-in clients with warmth and professionalism
• Answer phones and guide customers through placing flower orders, including sympathy arrangements
• Provide accurate information on products, pricing, and availability
• Coordinate with floral designers and team members to ensure smooth order processing
• Perform accurate data entry and manage order tracking systems

Skills

Customer service

Phone etiquette

Multitasking

Communication skills

Attention to detail

Job description

The ideal candidate is warm, empathetic, detail-oriented, and thrives in a team environment. You’ll be the first point of contact for clients, often assisting with sensitive orders like funerals, so compassion and professionalism are key. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced floral shop setting.

Responsibilities

• Greet and assist walk-in clients with warmth and professionalism
• Answer phones and guide customers through placing flower orders, including sympathy arrangements
• Provide accurate information on products, pricing, and availability
• Coordinate with floral designers and team members to ensure smooth order processing
• Perform accurate data entry and manage order tracking systems

Qualifications

• 1–3 years of customer service or front desk experience
• Kind, patient, and professional phone etiquette
• Strong organizational skills and ability to multitask
• Excellent written and verbal communication skills
• Team player with a high level of attention to detail