Client Services Coordinator

NRI Distribution; Fontana (CA); On-site; USD 29,000 - 35,000; Full time

Job summary

NRI Distribution in Fontana, CA is seeking a Client Services Coordinator to handle order processing, receipts, and serve as the primary liaison for clients. You will support our 3PL operations with a solutions-oriented mindset and adapt quickly in a fast-paced environment.

This full-time role offers a Monday–Friday schedule, 8:00 AM–4:30 PM, with an hourly pay range of $21.00 to $25.50. The ideal candidate will excel at communication, multitasking, and driving continuous improvement in customer

Qualifications

• Must have 12+ months’ customer service experience in a logistics or call center environment, 3PL a plus.
• Understanding of Microsoft Office applications, specifically Outlook.
• Must be 18 years or older to apply.
• Ability to sit, stand, climb ladders, and tolerate warehouse conditions.

Responsibilities

• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities.
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments.
• Coordinates flow of inventory with Inventory Team and VAS (Value Added Services).
• Ensures client SLAs are communicated to the operations team.
• Following NRI safety rules, safety procedures, security protocol and SOPs.
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested.
• Staff purchase program – wear the brands you love!
• Staff benefits plan – choose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

Skills

Software literacy

Communication skills

Multitasking

Continuous improvement

Adaptability

Tools

Outlook

Job description

The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers. The Client Services Coordinator performs customer service, allocation, traffic, and routing functions per established company standards and practices.

What does success look like in this role?

This ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our “we are one team” ethos.

The following schedule is available for this role:
Schedule: Monday - Friday, 8:00AM - 4:30PM

Pay Range:
$21.00/hr - $25.50/hr

All About You

What You’ll Bring to the Role:

• Excellent technical capabilities with proficiency to learn internal and external software systems
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
• Ability to work under pressure, be flexible and adapt to changing priorities.
• Trustworthy and moral character (we use pre-employment background & drug tests)

The Must Haves:

• Must have 12+ months’ customer service experience in a logistics or corporate/call center environment, 3PL a plus.
• An understanding of Microsoft Office applications, specifically Outlook
• Must be 18 years or older to apply
• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

• Acts as the liaison between the clients and NRIoperationsby communicatingand monitoringclient priorities
• Manages client relationshipsbyeffectivelyhandlingall client interactions, including higher level troubleshooting issuesand collaborating with other departments
• Coordinates flow of inventorywith Inventory Teamand VAS (Value Added Services)
• Ensures clientSLA’sare communicated tothe operations team
• FollowingNRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
• Keeps work and storage areas in a safe, clean, and tidy conditionat all times.
• Performs other duties as requested
• Staff purchase program – wear the brands you love!
• Staff benefits plan – choose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Area of Interest

Client Services and Accounts

Pay Range

$21.00/hr - $25.50/hr

Hourly

Position Type

Full Time