Client Services Coordinator

Loffredo Fresh Foods; Des Moines (IA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

401k with company match

Paid time off

Comprehensive benefit package

Employee purchase program

Job summary

A local family-owned food distributor is seeking a Client Services Coordinator to manage customer orders and credits in Des Moines, IA. The role requires high proficiency in Excel, great attention to detail, and customer service skills. The candidate will spend 85% of their time in Excel reconciling orders and accounts and 15% on traditional customer service tasks. This full-time position offers a competitive salary and a comprehensive benefits package, along with opportunities for career development in a supportive environment.

Qualifications

• Proficient in Excel including VLOOKUPs, pivot tables, and formatting.
• Experience in customer service roles requiring phone communication.
• Strong ability to manage multiple projects in a fast-paced setting.

Responsibilities

• Answer customer calls and process food service orders accurately.
• Handle customer credits and maintain satisfaction.
• Collaborate with internal teams for order fulfillment.

Skills

Highly proficient in Excel

Experience with multi-line phone systems

Proficiency in Microsoft Office

Strong multitasking skills

Excellent communication skills

High attention to detail

Job description

Join to apply for the Client Services Coordinator role at Loffredo Fresh Foods

This range is provided by Loffredo Fresh Foods. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $23.00/hr

Job Title: Client Services Coordinator
Location: Des Moines, IA

Join Loffredo Fresh Foods as a Client Services Coordinator based out of our Des Moines headquarters. We are a local, family‑owned food and produce distributor that has proudly served the Midwest region for over 130 years. We distribute to 11 different states across our 6 locations. Loffredo Fresh Foods believes that our employees are the key to a successful future. We are committed to attracting a team that is passionate, innovative, and committed to meeting our customer’s needs.

The Client Services Coordinator plays a critical role by managing and reconciling customer orders and credits — spending approximately 85% of their time working in Microsoft Excel. This includes matching orders, reconciling accounts, and preparing detailed reports to ensure accuracy before payments are processed. The ideal candidate must be highly proficient in Excel, with strong skills in formatting, filtering, VLOOKUPs, math functions, pivot tables, and reporting. Attention to detail and accuracy are essential, as this role handles the accounting side of the order and credit process. The remaining 15% of the role involves traditional customer service duties such as answering calls, placing or adjusting orders, and supporting overall client satisfaction.

Schedule: Monday – Friday 8 AM – 5 PM, availability for one half‑day on a weekend once a month

Pay:$23

What we look for

• Highly proficient in Excel – including VLOOKUPs, pivot tables, formatting, etc.
• Experience with multi-line phone systems
• Proficiency in Microsoft Office, especially Excel
• Strong multitasking skills and ability to handle multiple projects
• Excellent communication skills, both verbal and written
• High attention to detail and commitment to producing polished, accurate work
• Willingness to work some weekend hours as needed

What you’ll do

• Answer incoming customer calls in a professional and timely manner
• Process food service orders accurately and efficiently
• Write and process customer credits as needed
• Place standing and special orders for customers
• Make outbound calls to acquire produce orders from clients
• Review customer menus and make necessary order adjustments
• Track delivery routes and communicate estimated delivery times to customers
• Maintain a high level of customer satisfaction through excellent service
• Collaborate with internal teams to ensure smooth order fulfillment
• Manage multiple tasks simultaneously in a fast‑paced environment

What you’ll gain as a Loffredo Team Member

• Competitive salary and comprehensive benefit package including medical, dental, vision, available the 1st of the month following 30 days of employment
• 401k with company match available following 6 months of employment
• Additional voluntary insurance such as basic/supplemental life and disability
• Paid time off & Paid holidays
• Bi-Weekly Pay or the option to enroll in Daily Pay for immediate access to earned wages
• Regular and constructive performance feedback
• Healthy, fresh produce you can take home to your family through our generous employee purchase program

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Business Development and Sales
• Industries: Wholesale