Client Services Coordinator

The Archway; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

The Archway in Arlington, TX seeks a Client Services Coordinator to lead the Client Service Center staff and oversee shelter operations. You will collaborate with the hotline team to ensure smooth intake and crisis response, while maintaining documentation and grant compliance.

Ideal candidates have a Social Work degree or equivalent experience, 2+ years of supervision, and experience in a 24-hour setting. A valid Texas license and bilingual Spanish are a plus; a competitive benefits package is

Qualifications

• Bachelor's degree in Social Work or related field required, or 5+ years equivalent experience.
• Minimum 2 years of supervisory experience.
• 6 months to 1 year in a 24-hour hotline or residential setting.
• Knowledge of family violence and supportive client response.
• Ability to stay calm in crisis and handle confidential matters.

Responsibilities

• Hire, train, and supervise all Client Service Center staff and volunteers.
• Schedule staff in 24-hour Resident Service Center at the shelter.
• Coordinate with Hotline Coordinator to align hotline and shelter intake.
• Cross-train client advocates for 24-hour emergency hotline.

Skills

Supervisory experience

Crisis response

Bilingual Spanish

Education

Bachelor's degree in Social Work or related field

Equivalent related experience (5+ years)

Tools

CaseWorthy

CRM software

Job description

Are you interested in pursuing meaningful work? Are you interested in ending intimate partner violence in Tarrant County? The Archway is Tarrant County's only state-designated family violence program - this means we have the honor of working alongside domestic violence victims to keep them safe and simultaneously do our part in holding offenders accountable. We offer flexible work-life balance and an opportunity to change the community - and the world. We are excited to welcome new staff into our family and to work on this critical, life-saving mission together.

The Archway is seeking a Client Services Coordinator

This position is responsible for

• Hiring, training, and supervising all Client Service Center staff members on specialized and/or specific job duties.
• Managing all Client Service Center staff and volunteer schedules in the 24-hour Resident Service Center in the shelter.
• Working collaboratively with the Hotline Coordinator to ensure streamlined processes between the hotline and shelter intake.
• Working collaboratively with the Hotline Coordinator in providing cross-training to client advocates for 24-hour emergency hotline.

This Position Has Significant Responsibilities Such As

• Development and timely submission of monthly departmental reports and staff time sheets.
• Troubleshooting and managing any challenges associated with collaborative community providers (i.e., taxi company and police departments).
• Maintaining current list of referrals for staff to provide to shelter clients and callers.
• Managing personnel issues as they arise, collaborating with supervisor to guide employee performance, as necessary.
• Monitoring file documentation and CaseWorthy entry for effective service delivery and grant compliance.
• Fulfilling supervisory responsibilities in accordance with the organization's policies, grants, and applicable laws.
• Training employees, planning assignments, directing work, addressing complaints and resolving problems.

The Archway values employees who are in line with the culture of the agency, including those who are curious, trustworthy, open communicators, flexible, and willing to be held accountable. Working in the domestic violence field can be hard - but we can do hard things.

The Specific Qualifications For This Role Are

• Bachelor's degree in Social Work or a related field required, or a minimum 5 years of equivalent related experience required.
• Minimum of 2 years supervisory experience required.
• Minimum of 6 months to 1-year experience in a 24-hour hotline or residential setting required.
• Candidates must have knowledge and understanding of family violence and the ability to respond to clients in a constructive and supportive way, while being sensitive to cultural and ethnic issues.
• Must be able to remain calm in a crisis and maintain a high regard for confidential matters.
• Previous work in a fast-paced, customer service environment strongly preferred.
• Must have current valid Texas driver's license and have proof of automobile liability insurance.
• Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to draft routine reports and correspondence.
  • Ability to speak effectively before groups of clients, co-workers and public/private groups or organizations.
  • Ability to communicate in a helpful and courteous manner.
  • Bilingual in Spanish desirable.
• Reasoning Ability
  • Ability to apply common sense understanding to conduct detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.

Benefits and Perks

• Competitive benefits package offered;

The Archway offers competitive salaries. Compensation is commensurate with experience, education, and other qualifications.

The Archway is an Equal Opportunity Employer (see website for EOE statement.