Client Services Coordinator

Bober Markey Fedorovich; Akron (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Bober Markey Fedorovich is seeking a Client Services Coordinator to help support tax return processing, manage workflow, and provide top-notch client communication. This role emphasizes efficient administrative duties within a CPA firm setting.

Candidates should bring strong Microsoft Office skills, willingness to adopt AI tools, and the ability to multitask in a fast-paced environment while maintaining confidentiality and professional standards.

Qualifications

• College education is preferred, but not required.
• Three years of administrative experience at another CPA firm or professional services firm is preferred, but not required.

Responsibilities

• Support tax return processing and related documentation for clients.
• Coordinate workflow, routing, status tracking, and turnaround monitoring.
• Prepare client packages and ship via various delivery methods.
• Answer phones and greet clients and visitors.
• Maintain confidential client information and file systems.

Skills

Microsoft Office

Time management

Teamwork

Tools

AI tools

Microsoft Copilot

Job description

With 67 years in business, BMF is one of the region’s premier accounting and advisory firms with a long history of serving leading public and private organizations in Northeast Ohio, and was recently recognized as a2026Top 200 Firmby Inside Public Accounting.

Why You Should Consider BMF

We're committed to hiring the BEST and the BRIGHTEST. Our employees enjoy highly competitive compensation and benefits packages; receive ongoing training and professional development on the latest technical issues; and an energetic culture that encourages advancement and promotion!

Job Description

The primary purpose of the Client Services Coordinator role is to support the delivery and processing of tax returns, manage workflow, coordinate client communication, and provide administrative support to ensure exceptional client service.

Essential Duties and Responsibilities

• Provides tax return processing support to the Tax Department, including but not limited to:
  • Process and finalize the delivery of various tax returns and related documents as requested.
  • Prepare and coordinate transmittal letters, filing instructions, engagement documentation, and client correspondence.
  • Review tax return packages for accuracy, completeness, organization, formatting consistency, and compliance with firm procedures.
  • Responsible for processing tax engagement letters, annual tax organizers, 1099’s, and payroll reports.
  • Maintain accurate and organized electronic client files by scanning, organizing, and bookmarking documents in accordance with firm document management standards.
  • Apply and manage electronic signature requests and verify completeness of required documentation prior to release.
  • Monitor and update workflow systems, including routing, status tracking, reporting, and turnaround monitoring.
  • Assist with extension processing, tax payments, e-file documentation, and filing deadline coordination.
  • Coordinate with tax professionals and administrative team members to ensure timely and accurate delivery of client work product.
  • Maintain confidentiality and professionalism while handling sensitive financial and client information.
• Provides administrative and firm operations support, including but not limited to:
  • Provide administrative support to tax and operational teams, including data entry, file maintenance, and document organization.
  • Assist with special projects, process improvement initiatives, and seasonal workflow demands.
  • Support digital and physical document management, including archiving and records organization.
  • Communicate proactively regarding workflow priorities, processing updates, and outstanding items.
  • Prepare and distribute electronic and physical client packages using various delivery platforms and shipping methods.
  • Assist with answering phones and greeting clients and visitors.
  • Assist with visitor log and pick up log as needed.
  • Assist with coordination of firm lunches and/or related set up and take down as needed.
  • Provide support for basic office technology, scanning, PDF, and document workflow needs.

Other Skills and Abilities

• Ability to effectively use Microsoft Office software including Word, Excel, and Outlook.
• Demonstrated ability or willingness to learn and apply AI tools, including Microsoft Copilot and similar platforms, to streamline administrative workflows, enhance productivity, and drive operational efficiency.
• Ability to operate office equipment (telephone, scanners, copiers, etc.).
• Ability to complete work in an efficient and accurate manner.
• Ability to adapt to change.
• Ability to organize work and projects, prioritize and meet deadlines.
• Contribute to a team effort.
• Ability to effectively multi-task.

Education and/or Experience

College education preferred, but not required. A minimum of three years’ administrative experience with another CPA Firm or professional services firm is preferred but not required.