Client Services Concierge

Consilio LLC; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A leading service provider in the United States seeks a Concierge Partner to assist clients in system navigation and account management. The ideal candidate needs a bachelor's degree, multilingual abilities, and 2-3 years of relevant experience in customer service or tech support. Responsibilities include ensuring customer satisfaction through effective communication and support.

Qualifications

• Bachelor's degree in any discipline.
• 2-3 years of experience in customer service, tech support, or related fields.
• Multilingual capabilities including English.

Responsibilities

• Assist clients with system navigation and login issues.
• Fulfill account management requests including account creations.
• Ensure customer satisfaction by meeting SLAs.

Skills

Multilingual in English and at least one additional language

Customer service experience

Technical support experience

Proficiency in Windows and Mac operating systems

Proficiency in Microsoft 365 applications

Digital intelligence and literacy skills

Education

Bachelor's degree or higher

Job description

A company is looking for a Concierge Partner.

Key Responsibilities

• Assist clients with system navigation, login issues, and advanced features via phone and email
• Fulfill account management requests, including account creations and project access
• Ensure customer satisfaction by meeting response and resolution SLAs

Required Qualifications

• Bachelor's degree or higher in any discipline
• Multilingual in English and at least one additional language (German, Mandarin, Cantonese, or Spanish)
• 2-3 years of experience in customer service, tech support, or related fields
• Proficiency in Windows and Mac operating systems, and Microsoft 365 applications
• Digital intelligence and literacy skills