Client Services Associate/Trader

Hilltop Wealth Advisors; Chapel Hill (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision, and life insurance

401(k) with matching contribution

Generous paid time off

Ongoing educational reimbursement opportunities

Job summary

A financial services firm in Chapel Hill seeks a Client Service Associate for a full-time role. This position requires a Bachelor's degree and 0-4 years of experience in client services or operations. Responsibilities include administrative tasks, supporting client onboarding, and assisting in compliance programs. The role offers a salary between $50k and $65k, with potential for bonuses up to $10k, plus benefits such as comprehensive health insurance and a 401(k) plan.

Qualifications

• 0-4 years of experience in a financial services firm with an emphasis on client services or operations.
• Leadership experience demonstrated through reporting structure or special projects.

Responsibilities

• Provide administrative support: answer calls, manage schedules, create reports.
• Maintain office files following professional policies.
• Support marketing and client events.
• Execute firm’s trading activities under supervision.
• Gather necessary information for advisory meetings.

Skills

Excellent verbal, written, and listening communication skills

Proficiency with a general tech stack

Excellent time management

Strong organizational skills

Ability to handle stress

Education

Bachelor's degree

Financial Paraplanner Qualified Professional (FPQP) Certification preferred

Job description

Mission

The Client Service Associate at Hilltop Wealth Advisors is an integral part of our team serving as the true connection between our clients and the entire firm. This communicator, influencer, and enthusiastic person will support the vision, positive culture, and team spirit across our firm.

The key role of this position is to engage and support the overall success of many different projects and initiatives by working side‑by‑side with our Advisory and Client Services teams. The Associate focuses on team engagement, client success, and managing assigned projects, enjoying and excelling at the day‑to‑day operations of the firm.

Essential Responsibilities

• Provide administrative support as needed: answer calls, manage contacts, manage schedules, produce reports, and create presentation materials.
• Maintain and retain office files in accordance with firm and professional policies and requirements.
• Support marketing and client events as requested, including newsletters, blogs, social media, website communications, and office events.
• Conduct other administrative related tasks and projects as needed.
• Execute the firm’s day‑to‑day trading activities under the supervision of the Director of Operations.
• Monitor portfolios, rebalance accounts, ensure fair execution, and review trades for compliance.
• Sends paperwork to clients using the electronic signature system while adhering to custodians’ compliance rules pertaining to electronic signatures.
• Quality‑check and submit custodial items for processing; support Compliance to maintain an effective and robust investment advisory compliance program.
• Conduct compliance program tests and perform other compliance related tasks and projects as assigned.
• Engage and support weekly prep for client meetings, ensuring Advisory and Client Services teams are ready and prepped for upcoming client meetings.
• Support client onboarding requirements for financial planning and investment management applications.
• Prepare and produce back‑office support demands for basic client account requests.
• Support back‑office initiatives and/or core projects that support Advisory teams.
• Gather and prepare necessary information for advisory meetings with clients.

Position Specifications

Experience and Education

• Bachelor’s degree.
• Pursuit of the Financial Paraplanner Qualified Professional (FPQP) Certification preferred.
• 0‑4 years of experience in a financial services firm with an emphasis in either client services and/or operations.
• Leadership experience demonstrated through reporting structure or special projects.
• Experience with investments and financial planning applications preferred.
• Experience working with various custodial platforms preferred.

Skills and Knowledge

• Excellent verbal, written, and listening communication skills.
• Proficiency with a general tech stack.
• Knowledge of RIA operations, regulations, compliance, and oversight.
• Demonstrates personal integrity, honesty, and ability to handle confidential information daily.
• Ability to handle stress in an ever‑changing investment market.
• Excellent time management and strong organizational skills.
• Ability to prioritize multiple tasks and anticipate potential problems.

Job Type: Full‑time, salaried non‑exempt.

Location: Based in Chapel Hill, North Carolina. This position is primarily in‑office, with some flexibility for work‑from‑home days.

Salary: $50k–$65k+ up to $10k in bonuses.

Benefits include a competitive salary, a team‑based revenue bonus plan, a defined path toward equity partnership, comprehensive medical, dental, vision, and life insurance benefits, a 401(k) with matching contribution, generous paid time off, volunteer time off, and ongoing educational reimbursement opportunities.