Client Services Associate PhoneBased Support

Enterprise Call Center; Cedar Rapids (IA); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading customer service provider in Cedar Rapids is seeking Customer Service Agents to handle inbound calls and assist customers. This remote position offers flexible schedules and paid training after client certification. Ideal candidates will possess strong communication skills and basic computer knowledge. Opportunities for career advancement are available, along with telehealth benefits and paid time off.

Benefits

Paid training

Flexible schedule options

Paid time off

Career advancement opportunities

Access to telehealth benefits

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding certain states).
• Prior customer service or call center experience is a plus.

Responsibilities

• Answer inbound calls and assist customers with questions.
• Use tools to document and resolve customer needs.
• Follow established communication protocols.
• Participate in certification courses.
• Deliver service professionally.
• Maintain quality and efficiency targets.

Skills

Strong communication skills

Active listening

Basic computer knowledge

Typing ability

Spanish language skills

Education

High school diploma or GED

Job description

Overview

We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

Qualifications

• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Ability to follow detailed instructions and meet performance standards
• Prior customer service or call center experience is a plus
• Spanish language skills are a bonus

Additional Information

• Remote position – no commute
• Paid training (after client certification)
• Flexible schedule options
• Paid time off
• Career advancement opportunities
• Access to telehealth benefits
• All information kept confidential under EEO guidelines