Client Services Associate – Mobile Team

Minnesota Spay Neuter Assistance Program (MN SNAP); Indiana (PA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Long-term disability

Paid time off

Clinic closures

Condensed work weeks

Employee discounts

Job summary

Minnesota Spay Neuter Assistance Program (MN SNAP) is seeking a Client Services Associate for its mobile clinic team in the Twin Cities metro and across Minnesota. The role requires compassionate, detail‑oriented individuals who can manage patient check‑ins, client communications, and animal handling with empathy.

You will assist with post‑operative care, documentation, and coordination of volunteers, while supporting the mobile surgery unit and ensuring a positive client experience.

Qualifications

• Experience working with animals is required.
• Able to lift up to 50 lbs and stand/walk for long periods.
• Strong communication and interpersonal skills.

Responsibilities

• Check in patients and support clients during drop-off and pick-up.
• Handle and restrain animals as needed.
• Prepare post-operative medications and discharge instructions.
• Create sterilization and vaccination certificates.
• Maintain medical and client records in clinic software.
• Supervise and support volunteers on clinic days.
• Provide backup driving coverage for the mobile unit with a valid license.

Skills

Animal handling

Communication

Attention to detail

Organizational skills

Driver's license

Tools

Clinic software

Job description

We’re looking for a Client Services Associate to join our mobile clinic team — someone who’s compassionate, detail-oriented and excited to make a difference in the lives of pets and their people.

Position Snapshot

• Pay: $21–$23/hour (based on experience)
• Location: Minneapolis, MN and mobile travel across Minnesota
• Benefits: Health and Dental; Life and LTD insurance; generous paid time off policies including two annual clinic closures; condensed work weeks and more!
• Schedule: Full-time (40 hours/week) with occasional overtime

Interview Process

Virtual interview via Zoom followed by on-site interview and job shadow.

What You’ll Do

As a Client Services Associate, you’ll be a key member of our mobile clinic team serving the Twin Cities metro area and greater Minnesota. Your responsibilities will include:

• Checking in patients and supporting clients during drop-off and pick-up
• Handling and restraining animals
• Preparing post-operative medications and discharge instructions
• Creating sterilization and vaccination certificates
• Maintaining accurate medical and client records in clinic software
• Supervising and supporting volunteers on clinic days
• Providing backup driving coverage for our mobile surgery unit when needed. This requires a valid driver’s license and successful completion of a DOT physical exam.
• Representing MN SNAP’s mission with empathy and professionalism

Who You Are

You are someone who thrives in a fast-paced, hands-on environment. You communicate clearly, stay organized under pressure, and find purpose in helping others. You will be working with dozens of dogs and cats each day, so you’re an animal lover who’s not afraid of a little kitty hair or puppy drool. You have some experience working with animals, are eager to learn, and are ready to hit the road as part of a dedicated team.

What You’ll Bring

• A love for pets — and for the people who care for them
• Animal handling skills and experience are required (shelter/rescue, grooming, boarding, etc.)
• Strong communication and interpersonal skills
• High attention to detail and the ability to stay organized
• A self-starter attitude with a willingness to learn
• Reliability, accountability, and flexibility in a team setting

Preferred But Not Required

• Experience in veterinary medicine or animal care
• Comfort working in a mobile clinic or field-based setting
• Ability to operate and drive a mobile surgery unit/RV

Physical Demands

Here are some additional requirements we are looking for: Must be able to lift and carry up to 50 lbs. unassisted and 100+ lbs. assisted, with prolonged periods of standing and walking and climbing up and down the mobile vehicle stairs alone or with an animal/carrier.

Emotional Demands

Must be emotionally resilient and comfortable with the emotional aspects of veterinary work, including client communications and handling a variety of animals with diverse behavioral and medical needs.

Schedule And Attendance

Required to be punctual for scheduled shifts during operational hours, which may include evenings, weekends, and holidays. Attendance at regular team meetings and one-on-one meetings with direct leaders is necessary, and there may be a need to work at different sites or attend occasional off-site meetings and events.

Work Environment

The environment can be dirty, wet, warm, and humid, with exposure to zoonotic diseases, pests such as fleas and ticks, unpleasant odors, chemicals, and noises, including barking. There is a possibility of being bitten or scratched, and exposure to extreme weather conditions such as cold, heat, rain, and snow when outside.

Compensation And Benefits

About MN SNAP

Help keep pets with the people who love them.

At MN SNAP, we believe every pet deserves access to veterinary care, regardless of their owner’s income or zip code. We provide subsidized spay/neuter surgeries and core vaccinations to thousands of cats and dogs across Minnesota through our mobile clinic and North Minneapolis stationary clinic. Since 2010, we’ve performed more than 200,000 surgeries in partnership with families, shelters and rescues.

Why work at MN SNAP?

• Be part of a supportive team and mission-driven environment with coworkers who love animals as much as you do
• Make a difference in the lives of animals and people
• Maintain a healthy work-life balance

We offer a competitive wage and a strong benefits package designed to support your well-being:

• Starting pay: $21–$23/hour (based on experience)
• Health and dental insurance: 75% employer-covered, including Employee Assistance Program (EAP)
• Retirement plan: 3% employer match
• Disability and life insurance: Long-term disability and life coverage included
• Time off:
• Generous paid time off
• Two annual week-long clinic closures (mid-year, around Independence Day, and year end between Christmas and New Year’s Day)
• Condensed work weeks
• Additional perks:
• On the job training included for all non-animal related tasks
• Generous discounts on pet services, medications, and products
• Rabies vaccinations and titers
• Opportunities for training and career advancement

Our Commitment to Equity

We strive to build a team that reflects the rich diversity of the communities we serve. We strongly encourage BIPOC individuals and people who identify as LGBTQIA2S+ to apply.