Client Services Associate - MIAMI

Citi; Miami (FL); On-site; USD 51,000 - 71,000; Full time

Job summary

Citi in Miami, FL seeks a Client Services Associate to support securities operations and client services. The role applies policy knowledge, monitors money managers, and assists with account maintenance, transfers, and reporting.

Ideal candidates have up to two years of experience, strong organization and communication skills, and bilingual English/Spanish proficiency, with a Bachelor’s or equivalent experience and MS Office proficiency.

Qualifications

• 0-2 years relevant experience.
• Strong organizational skills and time management.
• Fluent in English and Spanish.
• Proficient in Microsoft Office Suite.

Responsibilities

• Monitor money managers performance and update monthly using Capital Markets, Bloomberg, Reuters and MS Office.
• Provide high-level support to Securities Specialists including client market updates, accounts, documentation, wires and reporting.
• Build and maintain relationships with clients and target investors for various investment products.
• Manage high call volume; screen and prioritize calls and respond to inquiries.
• Coordinate with Private Banking and Wealth teams to align client services.
• Assess risk and ensure compliance with laws, regulations and Citi policies.

Skills

Organizational skills

Communication skills

Bilingual: English & Spanish

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

The Client Services Associate is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• High proficiency of Capital Markets, Bloomberg, Reuters and Microsoft Office Monitor money managers performance and update monthly
• Provide high level of support to Securities Specialists including but not limited to, client market updates, new account opening and modification, documentation approval, wire transfers, journals, stock transfers, account maintenance, capital call notices, fixed income maturities, settled free cash, reorganization notices, performance reporting, Executive Financial Services requests
• Build and maintain relationships with client base, be familiar with target clients for various investment products and offerings
• Manage high call volume, screen and prioritize phone calls, take initiative with client inquiries
• Depending on business model, liaise with Private Banking Universe including Private Bankers, RO's, Investment Counselors, Securities Specialists and/or Wealth Team including Advisors, Relationship Managers, Investment Counselors
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Strong organizational skills, ability to manage multiple concurrent deadlines and time management skills
• Strong Communication Skills
• Proficient in Microsoft Office Suite
• English and Spanish required

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

Private Client Coverage

Job Family:

Client Services

Time Type:

Full time

Primary Location:

Miami Florida United States

Primary Location Full Time Salary Range:

$50,600.00 - $70,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.