Client Services Associate (Law firm)

SPS North America; New York (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid Time Off

Benefits

Job summary

SPS North America seeks a detail-oriented Client Services Associate (Mailroom and Copy & Print) to support daily print, reprographics, mailroom and workplace operations in a fast-paced professional environment.

In this hands-on role you will process high-volume print requests, manage mail and shipping, maintain equipment, and deliver reliable service across internal teams. The position requires strong communication, multitasking, and a proactive, customer-focused approach.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of related office, print, mailroom, or operational support experience preferred.
• Ability to learn computer-based systems and print management platforms.

Responsibilities

• Copy, Print & Reprographics Support: process high-volume copying, printing, scanning, and digital imaging requests; finish services including binding, cutting, padding, lamination; ensure quality and timely completion of prints.
• Equipment & Production Support: operate and maintain reprographics devices; perform routine maintenance; monitor supply inventory and coordinate replenishment.
• Mailroom & Administrative Support: assist inbound/outbound mail and shipping; maintain tracking records; support meeting room setup and general office operations.

Skills

Strong communication

Customer service

Multitasking

Organizational skills

Microsoft Office

Print management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Print management platforms

Office equipment handling

Job description

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Schedule: Monday–Friday | 9:00AM–6:00PM

Support the Work Behind the Workplace

We’re seeking a detail-oriented and service-driven Client Services Associate (Mailroom and Copy & Print) to support daily print, reprographics, mailroom, and workplace operations in a fast-paced professional environment.

In this role, you’ll help ensure business-critical documents, mail services, and office support functions are completed accurately, efficiently, and on time. From managing high-volume print requests to maintaining equipment and supporting workplace operations, your work plays an essential role in keeping day-to-day business running smoothly.

This is an excellent opportunity for someone who thrives in a hands-on operational role, enjoys multitasking, and takes pride in delivering reliable service and support.

Why This Role Matters

This role supports the operational backbone of the workplace. Your ability to manage time-sensitive requests, maintain equipment readiness, and provide responsive service helps teams stay productive and ensures daily operations run efficiently.

What You’ll Do

Copy, Print & Reprographics Support

• Process high-volume copying, printing, scanning, and digital imaging requests
• Complete finishing services including binding, cutting, padding, and lamination
• Ensure quality, accuracy, and timely completion of all print projects

Equipment & Production Support

• Operate and maintain reprographics and multifunction devices
• Perform routine maintenance including paper replenishment, toner replacement, and troubleshooting minor equipment issues
• Monitor supply inventory and coordinate replenishment as needed

Mailroom & Administrative Support

• Assist with inbound/outbound mail, package distribution, and shipping support as needed
• Maintain tracking records and respond to delivery or shipping inquiries
• Support general office operations including meeting room setup, pantry organization, and light facilities support
• Deliver professional, responsive service across all forms of communication
• Build positive working relationships with employees and internal teams
• Assist with workflow improvements, cross-training, and operational support during peak periods or downtime

What You Bring

• Strong communication and customer service skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and take initiative
• Familiarity with Microsoft Office Suite and office technology
• Working knowledge of print, copy, scanning, or shipping operations preferred

Qualifications

• High School Diploma or equivalent required
• 1+ year of related office, print, mailroom, or operational support experience preferred
• Ability to learn computer-based systems and print management platforms
• Strong time management and problem-solving abilities
• Professional demeanor and adherence to workplace policies and procedures

Physical Requirements

• Ability to lift, move, or transport materials and packages up to 40–60 lbs. using appropriate equipment
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Manual dexterity required to operate office and reprographics equipment

Pay Range

$20 - $21 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.