Client Services Associate - Chicago, IL

The Mather Group; Chicago, Northern (IL, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Paid maternity leave

Paid paternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

The Mather Group is seeking a Client Services Associate to support advisors and clients from our Chicago office. This role emphasizes proactive service, clear communication, and accurate processing across custodians in a hybrid work setting.

You will handle client inquiries, account transitions, and documentation with cross-functional collaboration to uphold exemplary client service. 1+ year in Financial Services is preferred, with knowledge of Fidelity Wealthscape or Schwab Advisor Center a

Qualifications

• Prior experience in a client service role at a Registered Investment Advisor (RIA).
• Experience with Fidelity Wealthscape and/or Schwab Advisor Center preferred.
• Exceptional verbal and written communication skills with the ability to professionally interact with clients, advisors and internal stakeholders.
• Highly motivated, proactive self-starter looking for a place to grow your career.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Ability to thrive in a fast-paced collaborative and entrepreneurial environment while maintaining a client-first mindset.
• 1+ years of Financial Services experience.

Responsibilities

• Provide exceptional and timely client service and flawless execution on client and prospective client requests, inquiries, and transactions and providing solutions where appropriate.
• Act as a point of contact for all client interactions, working with internal business partners to ensure a timely and accurate response to all client questions and concerns.
• Manage account transition and opening process for new and existing clients.
• Collect and populate account-specific information, organizing executed documentation from clients, researching and resolving issues with missing/incomplete information, security/cash transfers, etc.
• Manage daily work volumes and transactions accurately across multiple custodians, within established deadlines, and in accordance with existing policies and procedures.
• Research, follow up, and escalate client issues and problems through effective interaction with clients and internal business partners in a timely and professional manner.
• Effectively collaborating with respective client-facing teams and internal business groups to deliver and execute client transactions with a common goal of providing exceptional service.
• Assist with ad-hoc projects to improve firm operational efficiency and fulfill compliance requirements.
• Deliver effective written and verbal communication to financial advisors, internal departments, and firm leaders.
• Perform other job-related duties as assigned by your manager and work closely with team members on designated projects.
• Keep up to date on custodial processes and rules and regulations under compliance.

Skills

Client service

Communication

Attention to detail

Organizational skills

Proactive

Tools

Fidelity Wealthscape

Schwab Advisor Center

Job description

The Mather Group, LLC (TMG) is one of the fastest-growing independent, registered investment advisory firms in the country, offering comprehensivewealth management services with our clients’ best interests in mind.

As a fiduciary, we simplify complex financial planning with an all-inclusive approach to investment, tax, and estate management – so our clients can focus on what truly matters. Our vision is focused on empowering people to navigate their life’s journey with confidence and peace of mind.

You don’t get one advisor – you get The Mather Group.

CLIENT SERVICES ASSOCIATE

We are seeking a highly motivated and detail-oriented Client Services Associate to join our dynamic client services team. This individual will be responsible for providing support to advisors and clients in our Chicago office location while collaborating with a dynamic, nationwide Client Services team.

This role requires excellent communication skills, the ability to manage multiple priorities, and a proactive approach to delivering exceptional service.

ROLE RESPONSIBILITIES

• Provide exceptional and timely client service and flawless execution on client and prospective client requests, inquiries, and transactions and providing solutions where appropriate.
• Act as a point of contact for all client interactions, working with internal business partners to ensure a timely and accurate response to all client questions and concerns.
• Manage account transition and opening process for new and existing clients.
• Collect and populate account-specific information, organizing executed documentation from clients, researching and resolving issues with missing/incomplete information, security/cash transfers, etc.
• Manage daily work volumes and transactions accurately across multiple custodians, within established deadlines, and in accordance with existing policies and procedures.
• Research, follow up, and escal**(corrected)**ate client issues and problems through effective interaction with clients and internal business partners in a timely and professional manner.
• Effectively collaborating with respective client-facing teams and internal business groups to deliver and execute client transactions with a common goal of providing exceptional service.
• Assist with ad-hoc projects to improve firm operational efficiency and fulfill compliance requirements.
• Deliver effective written and verbal communication to financial advisors, internal departments, and firm leaders.
• Perform other job-related duties as assigned by your manager and work closely with team members on designated projects.
• Keep up to date on custodial processes and rules and regulations under compliance.

REQUIRED EXPERIENCE

• Prior experience in a client service role at a Registered Investment Advisor (RIA)
• Experience with Fidelity Wealthscape and/or Schwab Advisor Center preferred
• Exceptional verbal and written communication skills with the ability to professionally interact with clients, advisors and internal stakeholders
• Highly motivated, proactive self-starter looking for a place to grow your career
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
• Ability to thrive in a fast-paced collaborative and entrepreneurial environment while maintaining a client-first mindset.
• 1+ years of Financial Services experience

ROLE INFORMATION

• Role Information: Full-Time (Hybrid)
• Reports to: Managing Director, Client Services
• Salary Range: $70,000 - $80,000, plus annual bonus

*Final base salary offer will reflect experience and review of internal team equity.

FEATURED BENEFITS

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

*TMG’s Estate Planning services are provided through unaffiliated licensed estate planning services and attorneys partnered with TMG. TMG does not provide legal advice.