Client Services Associate, Behavioral Health

bayada; Pennsauken Township (NJ); On-site; USD 50,000 - 55,000; Full time

Job summary

BAYADA is seeking a dependable, organized Client Services Associate to join our Behavioral Practice Network in Camden County. This on-site role coordinates client services, maintains files, and supports daily office operations, contributing to a positive experience for individuals and families served.

The ideal candidate is process-oriented, comfortable with technology, and open to career growth toward a Client Services Manager role, with bilingual Spanish a valued asset.

Qualifications

• Four-year college degree or equivalent experience.
• Ability to follow structured processes, workflows and technology-based tools.
• Familiarity with or comfort supporting individuals with IDD; clinical experience not required.
• Strong reliability, professionalism, organization and follow-through.
• Willingness to participate in rotating on-call schedule.
• Ability to communicate directly, respectfully and transparently.
• On-site collaboration with a local team.

Responsibilities

• Coordinate client services and support operational needs for the behavioral health practice.
• Maintain organized, accurate, and timely client files and documentation.
• Follow established workflows, tools, and scheduling processes.
• Communicate clearly and professionally with clients, families, employees, and leadership.
• Support the team in tracking and understanding KPIs.
• Participate in a rotating on-call schedule, generally one week on and one week off; on-call compensation is separate from base salary.
• Use technology and office systems to manage information, communication, and daily priorities.
• Support occasional local resource fairs or community events, generally within ~15 minutes of the office.
• Provide reliable follow-through and maintain professional standards in a fast-paced service environment.
• Take on additional responsibilities as assigned by the Director.

Skills

Reliability

Organization

Communication

Technology proficiency

Process adherence

Education

Bachelor's degree or equivalent experience

Job description

Client Services Associate - Behavioral Health (BPN)

Location: Camden County, New Jersey

Work Model: 100% on-site

Schedule: Monday-Friday, 8:30 a.m.-5:00 p.m.

Compensation: Starting at $50,000-$55,000 annually, based on qualifications and experience

About the Role

BAYADA is seeking a dependable, organized, and service-minded Client Services Associate (CSA) to join our Behavioral Practice Network (BPN) office serving Camden County.

In this role, you will help coordinate client services, maintain accurate files and records, support daily office operations, and contribute to a positive experience for the individuals and families we serve. This is an excellent opportunity for someone who is process-oriented, comfortable with technology, and interested in growing along the CSA-to-Client Services Manager career path.

The ideal candidate is adaptable, transparent, and comfortable working both within established processes and through situations that require sound judgment and flexibility.

Responsibilities

• Coordinate client services and support operational needs for the behavioral health practice.
• Maintain organized, accurate, and timely client files and documentation.
• Follow established workflows, tools, and scheduling processes.
• Communicate clearly and professionally with clients, families, employees, and leadership.
• Support the team in tracking and understanding key performance indicators (KPIs).
• Participate in a rotating on-call schedule, generally approximately one week on and one week off. On-call participation is expected and compensated separately from base salary.
• Use technology and office systems to manage information, communication, and daily priorities.
• Support occasional local resource fairs or community events, generally within approximately 15 minutes of the office, as needed.
• Provide reliable follow-through and maintain professional standards in a fast-paced service environment.
• Take on additional responsibilities as assigned by the Director.

Required Qualifications

• A four-year college graduate or brings equivalent experience.
• Ability to follow structured processes, workflows, and technology-based tools.
• Familiarity with or comfort supporting individuals with intellectual and developmental disabilities (IDD). Clinical experience is not required; relevant personal or professional experience is valued.
• Strong reliability, professionalism, organization, and follow-through.
• Willingness and ability to participate in a rotating on-call schedule.
• Ability to communicate directly, respectfully, and transparently.
• Comfort working on-site and collaborating closely with a local team.

Preferred Qualifications

• Bilingual Spanish-language skills are highly valued because of the population served.
• Experience in home health, behavioral health, IDD services, ABA or a related human services setting.
• Experience working with KPIs (metrics/goals), service coordination, client records, or office operations.
• Interest in developing toward a Client Services Manager role.

Compensation and Career Growth

Starting salary range: $50,000-$55,000 annually, based on qualifications and experience.

On-call compensation is provided separately from base salary.

Full time position with benefits

Why Join BAYADA?

At BAYADA, our work is grounded in compassion, excellence, and a commitment to helping people live with dignity and independence. As part of the Behavioral Practice Network, you will join a team that values dependable service, thoughtful communication, and meaningful support for individuals and families in the community.

Equal Opportunity Employer

BAYADA is an equal opportunity employer and values diversity, equity, and inclusion in our workplace and the communities we serve.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.