Client Services Associate

IV Nutrition; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Tips

Bonuses

Monthly service credits

Continuing education opportunities

Job summary

IV Nutrition Scottsdale is seeking a motivated Client Experience & Social Media Manager to be the face and voice of our clinic, both in person and online. You will welcome clients, answer questions about our IV hydration and vitamin therapy services, and help shape how our brand shows up in the community.

In this role you will schedule appointments, manage intake forms, monitor reviews, and collaborate with the medical team to ensure seamless client care.

Qualifications

• 1+ year of customer service experience; experience managing social media for a business or brand is strongly preferred.
• Strong writing and communication skills, with a good eye for photo and video content.
• Ability to build rapport and put clients at ease.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Familiarity with Canva, CapCut, or similar tools; proficiency in Microsoft and Google Docs.
• A passion for health and wellness is a plus.

Responsibilities

• Welcome clients and answer questions about our IV hydration and vitamin therapy services.
• Schedule appointments, manage client intake forms, and ensure accurate information is collected.
• Build lasting relationships through follow-ups, reminders, and a warm, memorable in-clinic experience.
• Monitor reviews and client feedback, and respond promptly and professionally.
• Collaborate with the medical team to ensure seamless client care.
• Help maintain a clean, welcoming clinic environment and uphold company policies and procedures.

Skills

Customer service

Social media

Writing

Photo/video content

Rapport building

Organization

Canva

CapCut

MS Office

Google Docs

Health & wellness

Tools

Canva

CapCut

Microsoft 365

Google Docs

Job description

Do you love creating great client experiences, and telling the story of a brand through great content? IV Nutrition Scottsdale is looking for a motivated, creative Client Experience & Social Media Manager to be the face and the voice of our clinic, both in person and online.

About IV Nutrition

IV Nutrition is a leading provider of intravenous (IV) hydration and vitamin therapy, offering personalized wellness solutions to optimize health and well-being.

About the Role

Client experience

• Welcome clients and answer questions about our IV hydration and vitamin therapy services.
• Schedule appointments, manage client intake forms, and ensure accurate information is collected.
• Build lasting relationships through follow-ups, reminders, and a warm, memorable in-clinic experience.
• Monitor reviews and client feedback, and respond promptly and professionally.
• Collaborate with the medical team to ensure seamless client care.
• Help maintain a clean, welcoming clinic environment and uphold company policies and procedures.

Qualifications

• 1+ year of customer service experience; experience managing social media for a business or brand is strongly preferred.
• Strong writing and communication skills, with a good eye for photo and video content.
• Ability to build rapport and put clients at ease.
• Organized, detail-oriented, and comfortable managing multiple priorities.
• Familiarity with Canva, CapCut, or similar tools; proficiency in Microsoft and Google Docs.
• A passion for health and wellness is a plus.

What We Offer

• Competitive pay packages for part-time and full-time team members, including tips, bonuses, monthly service credits, and continuing education opportunities.
• A supportive, collaborative work environment in a state-of-the-art facility.
• The chance to make a real difference in the lives of our clients and to shape how our clinic shows up in the community.